topic Re: simplivity omnicube accelerator ARM correctable ECC error Threshold in HPE SimpliVity

simplivity omnicube accelerator ARM correctable ECC error Threshold

Romanovic971 — Fri, 01 Jun 2018 16:11:44 GMT

Hi,

Since 2 days, i have this error : "simplivity omnicube accelerator ARM correctable ECC error Threshold" on 1 host.

How can i contact simplivity support?

thx

Re: simplivity omnicube accelerator ARM correctable ECC error Threshold

scott_svt — Tue, 05 Jun 2018 07:30:28 GMT

Hi @Romanovic971,

You should be able log in to the portal to open a case and we can take a look.

It sounds like the issue that you are having is not critical just yet, so there is likely no panic. Ultimately it seems like we will replace you Accelerator Card, and everything will be fine again.

Let me know if you are having portal issues and we sholud be able to help you out?

Cheers,

Scott

Re: simplivity omnicube accelerator ARM correctable ECC error Threshold

VikasMandal — Tue, 05 Jun 2018 16:50:04 GMT

Dear @Romanovic971

Either you may call the HPE phone support or open a case yourself from the HPE Support Case Manager.

HPE Technical Support Phone Numbers (Worldwide)
https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW

HPE Support Case Manager to sumbit/review a case:
https://support.hpe.com/portal/site/hpsc/scm/caseReport

Based on the event description, "Card replacement is recommended." You may refer the HPE SimpliVity OmniStack event description guide (Page 72):

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-sv760_000256_aen_us&docLocale=en_US

I hope you find it useful.

Thanks and Regards,
Vikas