topic Re: Shutdown virtual controller greyed out in vSphere in HPE SimpliVity

Shutdown virtual controller greyed out in vSphere

adidasnmotion — Mon, 14 Sep 2020 19:44:44 GMT

I'm trying to shutdown one of our hosts to see if we can resolve an issue with the omnistack accelerator card showing an error status. The HP maintenance guides state that a troubleshooting step when the accelerator card is not detected or the system cannot communicate with the card is to power off the host, wait 3 minutes for the system to fully shut down, then power the system back up.

I'm attempting to do this but in the vSphere web client when I right-click on the host and go to "All HPE Simplivity Actions.." the option "Shutdown virtual controller" is greyed out. Why is it greyed out? Should I ssh into the ovc and use the svt-shutdown-safe command?

Re: Shutdown virtual controller greyed out in vSphere

Elan08 — Tue, 15 Sep 2020 03:37:43 GMT

Hi,

The option can be greyed out due to multiple reasons. In this scenario, it might be due to the OVC not responding properly due to impending issues.

Kindly shh to the OVC and execute the "svt-shutdown-safe" command to shutdown the OVC.

Kindly reach out to our support team if further assistance is required.

Thank you.

Re: Shutdown virtual controller greyed out in vSphere

adidasnmotion — Wed, 16 Sep 2020 16:08:06 GMT

I haven't tried this yet but will today. A question just occurred to me though, I don't have to worry about the ovc not coming back up if the accelerator card still isn't working when I boot everything back up, right?

Re: Shutdown virtual controller greyed out in vSphere

gustenar — Wed, 16 Sep 2020 18:14:59 GMT

The Accelerator card must be healthy for the OVC to come up properly.

Re: Shutdown virtual controller greyed out in vSphere

adidasnmotion — Wed, 16 Sep 2020 19:49:47 GMT

Ah, well I'm glad I haven't tried this then. I was only going to attempt this because the official simplivity Maintenance and Installation guide lists shutting down the host as a troubleshooting step when the accelerator card is not responding or not detected. This is what I'm seeing when I look at the Accelerator card in vCenter:

Is there some other troubleshooting step I can perform myself to try and resolve this or at least a way for me to determine if this is an irreperable hardware failure?