topic Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro in HPE SimpliVity

Simplivity Action "Shutdown Virtual Controller" error Unexpected server error

dbartlett — Mon, 16 Sep 2024 09:10:30 GMT

Has anyone seen this. We deployed 2 new hosts and one of the hosts when trying to shutdown Virtual controller from SimpliVity Action we get an error "Unexpected server error." but we can safely shutdown the OVC through CLI.

I also notice that the icon for Omnicube is different from the rest. Not sure if that means anything.

The omnistack that does not have the 3 dots is the one that gets the Unexpected error.

The other works fine and checking the rest of the omnistacks we have in our vcenter all has those 3 dots in the icon

Weve been working with support and so far no resolution yet.

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server error

gustenar — Mon, 16 Sep 2024 09:10:01 GMT

Hello @dbartlett,

The three dots mean that the OmniStack controller VM is being managed by SimpliVity. Not having the dots is most likely the reason of the error as it probably can't communicate properly with vCenter. Since this is a fresh installation, try the command:

"dsv-update-vcenter --username <vCenter admin account> --server <vCenter IP address> --password <vCenter admin password"

Reboot the OVC when prompted to do so. This should help fix the issue. Let me know how it works.

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro

dbartlett — Tue, 20 Aug 2024 21:08:34 GMT

@gustenar thank you for the steps provided. I followed and ran this command but still was not able to resolve the issue.

Another thing I noticed is that when I click this OVC the Summary page does not say "Managed by: SimpliVity" whereas the other does.

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro

gustenar — Mon, 16 Sep 2024 09:09:54 GMT

Yes, that's what I mentioned before. The three dots mean it is being managed by SimpliVity. This is your main issue at the moment. Here's another thing to check. Click on the OmniStack controller and go to the "Configure menu", check the vApp Options (should be enabled). Select "OVF Details" and see that the "OVF environment transport" has the "ISO image" checked. Compare the settings with another OVC that shows managed by SimpliVity.

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro

dbartlett — Mon, 16 Sep 2024 09:09:52 GMT

I did found a couple days ago that vApp options was not enabled so I manually enabled it. Configured it exactly the same as the one that works.

Rebooted the OVC but still no go.

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro

gustenar — Mon, 16 Sep 2024 09:09:46 GMT

Run the command "svt-extension-refresh" on the non working OVC. Log out of vCEnter and re-login to see if the status changes.

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro

dbartlett — Mon, 16 Sep 2024 09:09:40 GMT

@ gustenar I wanted to let you know that your first advice of running the dsv-update command worked.

what happened was I had to deploy another cluster and one host joined with IP instead of FQDN, as soon as I made changes and remove from Inventory and readd it had the same issue with OVC controller. I ran the dsv-update command and that worked.

So thern I tried it again on the one I posted about but had to disable the vApp option first then run the command and it worked.

Thank you so much

Re: Simplivity Action "Shutdown Virtual Controller" error Unexpected server erro

gustenar — Thu, 22 Aug 2024 12:49:41 GMT

That's great! Thanks for sharing the resolution.