topic Re: SN1610Q 32Gb 2p with firmware 2.10 in HPE Storage Networking - Adapters

SN1610Q 32Gb 2p with firmware 2.10

chanonm — Tue, 05 Nov 2024 03:52:31 GMT

The SN1610Q 32Gb stopped working after upgrading to firmware version 2.10. I tried downgrading to 2.9, but it still doesn’t work. Do you have any workaround?

Re: SN1610Q 32Gb 2p with firmware 2.10

BPSingh — Tue, 29 Oct 2024 05:12:58 GMT

Greetings!

Please follow the below steps.

1. Download the .exe file for the desired firmware version. Windows based smart OS online update version. (Link is below)
https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_f156552615d347c79309daa992&swCollectionId=MTX-635ad6621b8d4c52
2. Extract the .exe file. (Option in the smart component)
3. Place the Files on the USB and Mount it to the server or Use iLO GUI .NET Console to mount the Folder containing the required files.
(Mount folder ILO option or use USB)
4. Boot the server to BIOS using F9 at POST Screen.
5. Select Embedded Applications.
6. Select Firmware Update.
7. Select the SN1610q Controller & Select the .bin Firmware File

Query: SN1610Q 32Gb 2p with firmware 2.10

support_s — Wed, 06 Nov 2024 06:21:26 GMT

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

Youtu — Wed, 06 Nov 2024 09:46:50 GMT

Hi @BPSingh

One of my customers is having the same issue that after running the SPP 2024.09 / HBA version 2.10 both SN1610Q HBAs stopped working. This happened on 2 servers. In iLO the status is unkown and all 3 LEDs in the back of the adapter are light up in green. There is no connection to the storage.

We have tried downgrading the HBA firmware and also upgrading to the newest system ROM with no success.

HPE support has told me to replace the total of 4 HBAs now but I'm still waiting for the parts since they are not in stock.

Would there be anything else I should try?

Thanks and kind regards

Younes

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

BPSingh — Thu, 07 Nov 2024 01:12:02 GMT

Please follow the steps that I outlined above, they should help resolve the issue without needing to replace the cards.

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

Youtu — Thu, 07 Nov 2024 07:20:48 GMT

The downgrade was done with your instructions. The HBAs are now running version version 2.09.07 again but there is no change. HBAs are still unkown in iLO and the storage still has no connection/ports show up as offline in vmware.

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

FrancoisLaurent — Thu, 07 Nov 2024 07:49:47 GMT

Hello,

Yesterday I was facing the same issue after installation of the SPP 2024.09.00.

After multiple manipulations I was able to recover the card:

- downgrad firmware to version 2.05 with the ILO

- shutdwon the server and remove the power cord during 1 minutes

- upgrade the firmware to version 2.08 with the ILO

- Change the BIOS settings into the FC card (Point to loop and after back to the default value)

- after the card is back online into the VMware

- upgrade to version 2.09 successfully (with the ILO) and the FC card still working

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

Cederberg — Wed, 13 Nov 2024 13:43:34 GMT

@FrancoisLaurent
Hi.
Which setting did you change in the BIOS? Do you remeber exactly where it was and what it was called? i only checked with 2..10 so far but i cant find any thing called point to loop. There was a setting with loop only, point to point and loop prefered, revert to point to point (i think it was something like that. It was the default option anyway)

Best regards
//Cederberg

Re: SN1610Q 32Gb 2p with firmware 2.10

Cederberg — Wed, 13 Nov 2024 14:46:48 GMT

@BPSingh
Hi!
I tried using your guide and updated first to 2.08 and that worked and the ports are online. I later tried updating the host the same way to 2.10 and they are still online. On another host we had the same issue with we tried your way and just used 2.10 and that worked to.

Can we trust 2.10 firmware or are HPE working on a replacement? any advisory published?

Best Regards
//Cederberg

Re: SN1610Q 32Gb 2p with firmware 2.10

BPSingh — Thu, 14 Nov 2024 04:17:56 GMT

@Cederberg

HPE is investigating on this issue until then you can continue to use 2..10.

Re: SN1610Q 32Gb 2p with firmware 2.10

mk91 — Mon, 18 Nov 2024 12:43:29 GMT

Thank you, that worked for me.

The important point is, to do the update via BIOS/ Embedded Applications (as you described) not via SPP or ILO

Re: SN1610Q 32Gb 2p with firmware 2.10

BaSe1 — Tue, 26 Nov 2024 12:30:04 GMT

I have the same issue. After updating HPE SN1610Q 32Gb 1p FC HBA from 2.09.07 to 02.10.00, the adapter is no longer working.

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

Youtu — Tue, 26 Nov 2024 13:45:07 GMT

I have tried playing around with different firmware versions but with no success (I tried the installation both via BIOS or via iLO). We ultimately replaced the HBAs and this solved the issue for now. We left the new HBAs on version 2.09.07 and the server is stable again.

Re: Query: SN1610Q 32Gb 2p with firmware 2.10

Sunitha_Mod — Wed, 27 Nov 2024 04:59:13 GMT

Hi @Youtu,

That's perfect!

We are extremely glad to know the issue has been resolved and we appreciate you for keeping us updated.

Re: SN1610Q 32Gb 2p with firmware 2.10

MasoudDorostkar — Sat, 30 Nov 2024 19:27:48 GMT

The same issue occurred for me. After updating to version 2.10, both HPE SN1610Q 32Gb 1p FC HBAs went down. I downgraded to version 2.5.3 from the BIOS, then upgraded to version 2.9.7 from iLO. It is now working. I would like to know is this a firmware bug, or is it a faulty card? Is there any update from HPE?

Re: SN1610Q 32Gb 2p with firmware 2.10

Chris Isaksen — Wed, 04 Dec 2024 18:23:50 GMT

Trying to follow these until I extraceted the files and ther eare 2 .bin files.

bk020205.bin

mh020907.bin

Can't determine which one is the correct one.

Re: SN1610Q 32Gb 2p with firmware 2.10

BPSingh — Thu, 05 Dec 2024 03:55:06 GMT

If your target was version 02.09.07 you would pick and download cp058498.exe then extract ALL the files to be used in the UEFI HBA Bios FW update. The target bin file will be mh020907.bin

Or for FW 2.10 download cp059848.exe and extract all the files. Note the bin needed is mh021000.bin

Re: SN1610Q 32Gb 2p with firmware 2.10

Nisse2 — Mon, 09 Dec 2024 07:37:52 GMT

Hi @BPSingh ,

We also upgraded to 2.10 and now our hba card (SN1610Q 32Gb 2p) dont work.
We have tried downgrading to 2.7, 2.8 but still no luck.
We tried following your guide and mounted an virtual directory, selecting the bin file (mh021000.bin) but then it says "error, incorrect firmware file or no supprted device."

Do you have any fix for this issue, any new firmware?

I saw that someone downgraded to 2.5 and then up to 2.10, i cannot find that version. Were can i download that?

Please help!

Re: SN1610Q 32Gb 2p with firmware 2.10

BPSingh — Tue, 10 Dec 2024 01:45:46 GMT

Greetings!

Please copy the folder to a USB thumb drive and attempt to update the firmware from there.

Re: SN1610Q 32Gb 2p with firmware 2.10

Cederberg — Wed, 08 Jan 2025 06:01:19 GMT

Hi @BPSingh
Do you have any updates on the investigation of the firmware component?

best regards
//Cederberg