topic Re: Intelligence Provisioning error. Can't Install IP. in HPE Synergy

Intelligence Provisioning error. Can't Install IP.

Althaf_ — Mon, 14 Oct 2024 00:18:21 GMT

Hey all,
I'm a beginner, and I got a brand-new HPE DL380 ProLiant Gen10 to configure. I was following the instructions from the HPE ProLiant DL380 Gen10 Server User Guide

I upgraded the firmware and BIOS.

Later I was trying to access Intelligence Provisioning from POST by pressing F10. But I not able to access that and was redirected to the below screen. (NB. I haven't even installed the OS)

When I checked the firmware options of Intelligence Provisioning (IP) I got 'IP unavailable ' status.

I tried to download the last stable version of IP from here.
I turned the 3.80 version to a flash drive and installed it. But the above 'IP unavailable ' status remains the same.

What am I doing wrong?
Thanks in advance.

[Moderator edit: Erased the confidential info.]

Re: Intelligence Provisioning error. Can't Install IP.

yesheswini_s — Tue, 08 Oct 2024 12:43:15 GMT

Hi @Althaf_ ,
Intelligent Provisioning is already embedded on your server. The Intelligent Provisioning recovery media is only needed when you would like to manually install the software onto a Gen10 or Gen10 Plus server.
Please refer to this guide for more information about Intelligent Provisioning.

Re: Intelligence Provisioning error. Can't Install IP.

MV3 — Fri, 11 Oct 2024 05:38:02 GMT

Hello,

We believe the IP may be disabled in the BIOS. Please try re-enabling it by following the steps in the link below and check again.

Link : https://support.hpe.com/hpesc/public/docDisplay?docId=dp00004091en_us&page=GUID-D7147C7F-2016-0901-0A4E-00000000052E.html

Cheers.....

Re: Intelligence Provisioning error. Can't Install IP.

Althaf_ — Sun, 13 Oct 2024 09:36:00 GMT

The approach is correct, But the tools I used to mount the downloaded ISO file were wrong. I was using a popular tool called 'rufus' to mount the ISO to my flash drive.
Instead, you should use, their official tool 'USB Key utility'

The resolution steps are given below:

Download the ISO image file for the latest Intelligent Provisioning recovery media by clicking Download from the Intelligent Provisioning website (https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_0e528dc701d14e04864ba71f27).
NOTE:
The following servers and Intelligent Provisioning versions are supported:

Gen8 supports Intelligent Provisioning 1.x.
Gen9 supports Intelligent Provisioning 2.x.
Gen10 supports Intelligent Provisioning 3.x.
Gen10 Plus supports Intelligent Provisioning from 3.40.
Gen11 supports Intelligent Provisioning from 4.x

To download the ISO image file, complete the onscreen instructions.
Mount the ISO file in one of the following ways:

Using iLO virtual media.
NOTE: When using iLO virtual media, the installation time depends on the network condition.
Burn the Intelligent Provisioning recovery media ISO file to a DVD and place it in the CD/DVD drive of the server.
Copy the recovery media to a USB key (See section Using the USB Key Utility for more information).

To power up the server, press ON.
To display the boot menu, press F11 during server POST.
Select CD/DVD to boot from the mounted ISO.
To update/reinstall Intelligent Provisioning, select the interactive method. The server continues booting from the Intelligent Provisioning recovery media.
Select Reinstall Intelligent Provisioning when the window opens.
After the installation completes, reboot the server by pressing F10.

Let me know if this answer is useful.

Re: Intelligence Provisioning error. Can't Install IP.

Sunitha_Mod — Mon, 14 Oct 2024 06:44:30 GMT

Hello @Althaf_,

Great!

We are glad you were able to find the solution and appreciate you keeping us updated. We hope this helps the other users in the Community.