topic Re: Activate standby composer is failing resulting in a unmanagable Synergy Frame in HPE Synergy

Activate standby composer is failing resulting in a unmanagable Synergy Frame

Convergo — Tue, 19 Jun 2018 06:13:25 GMT

Hi,

We tried to activate the standby composer in a single frame. This seems to fail resulting in a composer that is running in waiting state. We are running firmware version 4.00.07.02-0334467;

when logging in to both composers with SSH and the user maintenance we see that bay 1 is temporary unavailable and bay 2 is standby, after a while this flips over and bay 1 is standby and bay 2 is temporary unavailable.

HPE support tells us to re-insert the composer in bay 2, however this is very inconveniant while for 90% our install base is located in a remote datacenter.

Does anyone has experience with this behaviour (e.g. is it a known issue) and what should be the best way to solve these issues ?

Thanks !

Re: Activate standby composer is failing resulting in a unmanagable Synergy Frame

Convergo — Tue, 19 Jun 2018 18:40:36 GMT

Contacted support regarding this issue and there is a fix_patch (ask for the rabbitmq). You need an sftp or scp server where you stage the patch. HPE support can then download the patch on the composer with a sftp or scp client. Doing some tricks and after that activate standby functionality is available again.

Re: Activate standby composer is failing resulting in a unmanagable Synergy Frame

Convergo — Sat, 23 Jun 2018 11:45:55 GMT

FYI : the rabbitmq issue is corrected by upgrading to HPE OneView 4.00.09 (or later): https://h20392.www2.hpe.com/portal/swdepot/displayProductInfo.do?productNumber=Z7550-63180