topic KEEP ALIVE failure on <WEBS>, restart process if running in M and MSM Series

KEEP ALIVE failure on , restart process if running

kiwsuni — Wed, 03 Oct 2012 10:52:46 GMT

hi, does anyone know why this error is coming up on the msm 710 access controller. if anyone can point out the reason and help to solve this issue, it would be great.

thanks

Re: KEEP ALIVE failure on , restart process if running

ajinks — Thu, 04 Oct 2012 02:13:10 GMT

HP support keeps telling me it is due to the amount of usage on the device... basically the Web Server on the MSM710 is failing and auto restarts...

Last suggestion from them was an update to beta code but still no fix...

Re: KEEP ALIVE failure on , restart process if running

Ryanfromwilson — Thu, 04 Oct 2012 18:12:03 GMT

Are you using FireFox to connect? I have found that the webserver on the controllers crashes from time to time when i connect with firefox. Using IE it seems to work reliably. I found an article about this somewhere, but I cant remember where. From what I remember, HP is blaming some update in the newer versions of FireFox for this behavior.