topic MSM 710/760 Error in M and MSM Series https://community.hpe.com/t5/m-and-msm-series/msm-710-760-error/m-p/4728906#M2417 <P>My customer has the following error message on both MSM 710 and 760 controller after upgraded to 5.4.2 from 5.3.1:<BR /><BR /><BR />Dec 20 15:29:25 warning iprulesmgr Ignoring HTML authentication request (ip-address='10.247.112.120') has we can't determine where this user is located due to missing MAC Address inside ARP table or request. <BR />Dec 20 15:29:23 err webauth Your request could not be processed. Please try again. If the problem persists, call your service provider and report error code -113: Unknown result value passed <BR /><BR />Can anyone help to explain what has caused this.</P> <P>&nbsp;</P> <P>P.S. This thread has been moved from Communications, Wireless (Legacy ITRC forum) to MSM Series. -HP Forum Moderator</P> Sun, 01 Dec 2013 14:01:10 GMT chiue 2013-12-01T14:01:10Z MSM 710/760 Error https://community.hpe.com/t5/m-and-msm-series/msm-710-760-error/m-p/4728906#M2417 <P>My customer has the following error message on both MSM 710 and 760 controller after upgraded to 5.4.2 from 5.3.1:<BR /><BR /><BR />Dec 20 15:29:25 warning iprulesmgr Ignoring HTML authentication request (ip-address='10.247.112.120') has we can't determine where this user is located due to missing MAC Address inside ARP table or request. <BR />Dec 20 15:29:23 err webauth Your request could not be processed. Please try again. If the problem persists, call your service provider and report error code -113: Unknown result value passed <BR /><BR />Can anyone help to explain what has caused this.</P> <P>&nbsp;</P> <P>P.S. This thread has been moved from Communications, Wireless (Legacy ITRC forum) to MSM Series. -HP Forum Moderator</P> Sun, 01 Dec 2013 14:01:10 GMT https://community.hpe.com/t5/m-and-msm-series/msm-710-760-error/m-p/4728906#M2417 chiue 2013-12-01T14:01:10Z Re: MSM 710/760 Error https://community.hpe.com/t5/m-and-msm-series/msm-710-760-error/m-p/5644235#M2418 <P>Please upgrade to the latest firmware to resolve this issue.</P> Wed, 02 May 2012 12:24:03 GMT https://community.hpe.com/t5/m-and-msm-series/msm-710-760-error/m-p/5644235#M2418 Inayath 2012-05-02T12:24:03Z