topic Re: MSM765 in M and MSM Series

MSM765

Andreas Papamihael — Tue, 07 May 2013 07:58:02 GMT

Hi,

I am running 5.7.2.0-12736 firmware on an MSM765 controller.

Lately i have been getting the following error every few seconds:

May 7 10:59:33 warni monitord Unexpected termination for process 'webauth' [pid 12039, up for 2 sec(s)] May 7 10:59:29 warni monitord Unexpected termination for process 'webauth' [pid 11885, up for 3 sec(s)] May 7 10:59:25 warni monitord Unexpected termination for process 'webauth' [pid 11811, up for 2 sec(s)] May 7 10:59:21 warni monitord Unexpected termination for process 'webauth' [pid 11685, up for 2 sec(s)] May 7 10:59:18 warni monitord Unexpected termination for process 'webauth' [pid 11522, up for 2 sec(s)] May 7 10:59:13 warni monitord Unexpected termination for process 'webauth' [pid 11437, up for 2 sec(s)] May 7 10:59:10 warni monitord Unexpected termination for process 'webauth' [pid 11343, up for 2 sec(s)] May 7 10:59:06 warni monitord Unexpected termination for process 'webauth' [pid 11157, up for 2 sec(s)] May 7 10:59:02 warni monitord Unexpected termination for process 'webauth' [pid 11091, up for 3 sec(s)] May 7 10:58:58 warni monitord Unexpected termination for process 'webauth' [pid 11000, up for 2 sec(s)] May 7 10:58:54 warni monitord Unexpected termination for process 'webauth' [pid 10844, up for 2 sec(s)] May 7 10:58:50 warni monitord Unexpected termination for process 'webauth' [pid 10756, up for 2 sec(s)] May 7 10:58:47 warni monitord Unexpected termination for process 'webauth' [pid 10655, up for 2 sec(s)] May 7 10:58:43 warni monitord

Unexpected termination for process 'webauth' [pid 10528, up for 2 sec(s)]

The users are not being redirected to the login portal. Any ideas?

Re: MSM765

technical departement — Thu, 24 Oct 2013 11:57:09 GMT

Hi there,

I have exactly the same problem, do you know already what the problem is?

Re: MSM765

bassmandan — Wed, 11 Dec 2013 10:54:14 GMT

I am also having this problem, does anyone have a solution??

Re: MSM765

MSMenthousiast — Wed, 11 Dec 2013 12:33:38 GMT

can you provide the system log so we can get more info?

also, what is your VSC configuration ? Access-Control?

How many users do you usually have?

thanks

Re: MSM765

Arimo — Fri, 27 Dec 2013 16:15:50 GMT

If the controller is still entitled for SW support and upgrades (i.e. less than one year old or has a SW support contract, or is purchased on or after Aug 1 2013) I'd start by contacting support and ask for 5.7.3-Sr2. 5.7.2.0 isn't something I'd recommend for a stable environment.

If the problem is still present with that, you can gather from the controller config file, filtered and unfiltered logs and sysinfo.bin for support.