topic Re: MSM760 strange errors... in M and MSM Series

MSM760 strange errors...

Niko-Lizard — Wed, 02 Oct 2013 09:44:14 GMT

Hi There.

On my MSM760 Team I am experience some errors. Can anyone explain them to me?
I have tried googling it, but cannot find an answer.

First error:
store-devices: SG24XXXXXX Couldn’t identify device 169.254.0.5
I can ping the address from the controllers web interface. However, I cannot find it any ware in our switch environment or in MSM ARP table or log files. How can I track the device? It shows every 5-10 seconds I log.

Second error:
webredirect: assert: ../webs.c websParseFirst 908 (text && *text).
This error do not give me anything…

Kind regards

Re: MSM760 strange errors...

JesseR — Wed, 02 Oct 2013 14:15:52 GMT

First error... the SG24xxxxxx looks like a serial # for an MSM AP to me? 169.254 is not a valid useable IP address, that's what devices get when they aren't given a proper address from a DHCP server.

No idea on the second error.

Re: MSM760 strange errors...

Niko-Lizard — Fri, 04 Oct 2013 10:36:56 GMT

Hi There.

The SG24# is the seriel number of one of the controllers.

/Niko-Lizard

Re: MSM760 strange errors...

SBA_Mark — Tue, 22 Oct 2013 07:16:38 GMT

Aren't 169.x.x.x link-local addresses issued by the APs for tunnels they create back to the controller?

Re: MSM760 strange errors...

MSMenthousiast — Wed, 11 Dec 2013 13:11:46 GMT

Hi

For this: store-devices: SG24XXXXXX Couldn’t identify device 169.254.0.5

Are you seeing this repeatedly? That could have appeared because your AP lost connectivity/rebooted. I dont think you should worry unless it appears all the time.

For this:
webredirect: assert: ../webs.c websParseFirst 908 (text && *text).

Were you using the WEBUI at that moment? Was a client on an HTML-based login VSC? Custom web-pages?

thanks

Re: MSM760 strange errors...

Arimo — Fri, 27 Dec 2013 12:26:53 GMT

The management traffic between the controller and APs is done via a tunnel, and within that tunnel they use 169.254 -addresses. So these addresses will never show up in your LAN.

I've not seen the "couldn't identify" -message before, but when it's associated wiht store-devices and an AP tunnel IP address it seems quite clear - the controller can't recognize this AP for one reason or another.

Webredirect refers to HTML login on VSC. It's not related to the controller GUI, so if you're not using HTML login for VSC it shouldn't affect your wireless. However assert is worrying. If you haven't done so already, please contact your local support center.

To help us get started please gather from the controller the config, filtered and unfiltered logs and sysinfo file for support.