topic Re: upgrade MSM = you have to pay ? in M and MSM Series

upgrade MSM = you have to pay ?

Yann76 — Fri, 31 Jan 2014 13:32:07 GMT

Hello

I just to talk to the HP support who said me that if I want to upgrade the firmware of my MSM 760 I have to pay !

I'm really surprised. Anyone can confirm me that please ?

Thanks a lot.

Yann76

Re: upgrade MSM = you have to pay ?

Fredrik Lönnman — Sat, 01 Feb 2014 10:56:20 GMT

If you're out of the warranty period (1y I think) then you'll need at carepack to download new firmware, and that costs money.

Re: upgrade MSM = you have to pay ?

SCOOTER — Tue, 04 Feb 2014 09:49:42 GMT

That is correct, as Fredrik Lönnman wrote.

http://h17007.www1.hp.com/docs/support/warranty/HPNetworkingProductWarrantySummary.pdf

Re: upgrade MSM = you have to pay ?

Arimo — Tue, 18 Feb 2014 16:43:53 GMT

This only applies to devices purchased before Aug 1 2013. Devices purchased on or after that date fall under Warranty 2.0, which provides unlimited FW upgrades for the duration of the entitlement. The entitlement period for FW upgrades varies.

Information about Warranty 2.0 is available at http://h17007.www1.hp.com/us/en/networking/support/warranty/index.aspx#.UwONn4X1Svw. The warranty periods are listed in the Warranty Summary.