topic Re: Team Member Won't Sync After Firmware Upgrade to 6.4.0.0 in M and MSM Series

Team Member Won't Sync After Firmware Upgrade to 6.4.0.0

ckendal — Sun, 10 Aug 2014 17:00:19 GMT

We have 2 MSM 760s that have been teamed for over a year. Last night I upgraded the firmware to 6.4. The team manager and all the APs synced no problem, but the second MSM 760 controller is cycling between Updating Configuration and Resetting Configuration.

Re: Team Member Won't Sync After Firmware Upgrade to 6.4.0.0

Davy Priem — Tue, 12 Aug 2014 20:53:24 GMT

There's probaly a configuration error. Since version 6.4, HP changed some things making it very sensitive for some configuration options. You'd better open a case so HP can pinpoint the issue.

Re: Team Member Won't Sync After Firmware Upgrade to 6.4.0.0

Teclatin — Mon, 15 Sep 2014 15:07:08 GMT

I am experiecing the same behavior, I have a pair of msm765 controllers. I am currently at 6.4.0.0.

Were you able to resolve this issue? Its still down for me and I have 13 access points down with it. I created a case but their suggestions was to download and install 6.4.1.0.

I read the release notes and I just dont see how this update will fix it? I plan on updating the controllers tonight but if there is anything at all that you could share, I would really appreciate it.

Re: Team Member Won't Sync After Firmware Upgrade to 6.4.0.0

Lmm_1 — Tue, 16 Sep 2014 13:37:51 GMT

I´ve seen the same issue in 6.4, caused by an apostrophe in the AP location field. It was fixed in 6.4.1.0.

Release notes are available here:

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.rid_ba847bafb2a2d782fcbb0710b053ce01=docDisplayResURL&javax.portlet.rst_ba847bafb2a2d782fcbb0710b053ce01=wsrp-resourceState%3DdocId%253Demr_na-c04403678-1%257CdocLocale%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01_ws_BI&ac.admitted=1410874539613.876444892.492883150

Re: Team Member Won't Sync After Firmware Upgrade to 6.4.0.0

ISoliman — Thu, 09 Oct 2014 04:28:02 GMT

You upgraded from which version ?