topic Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states in M and MSM Series

When adding a new member to a team, the new member will cycle between Uploading/Resetting states

Liverpool — Tue, 28 Feb 2012 15:12:37 GMT

When adding a new member to a controller team, the new member will cycle between "Uploading configuration" and "Resetting configuration" states.

Wireless controllers: MSM 765zl . Software version: 5.7.0.2. Anyone having the same issue? Thanks.

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

jguse — Tue, 28 Feb 2012 17:06:12 GMT

Hello,

We've seen issues like this before and at least one is currently being worked on by engineering.

The workaround for the issues I've seen like this one so far have usually been to update to 5.7.0.2, where the issue didn't happen. Otherwise a factory reset of both controllers and then a manual reconfiguration usually works.

Considering you're on 5.7.0.2 already I'd highly recommend opening a case with support so we can have a proper look at your issue, and also provide you with a fix as soon as it becomes available. It's usually good to prepare a Config file, Sysinfo.bin and Filtered + Unfiltered logs from the Controller Team, and a "show tech all" from the host switch(es), since support will usually ask you to provide them for analysis.

Hope that helps!

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

debv — Mon, 27 Jan 2014 19:36:23 GMT

I am also having this problem using MSM760 controllers and software version 6.0.1.0. The new member cycles between uploading and resetting states, never resolving into synchronized state.

Does anyone have a solution to this problem?

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

ferl31 — Thu, 30 Jan 2014 08:10:29 GMT

I had the same problem on 6.2.0.0. It seemed to be caused by a different regalaroy domain on the members.

I resolved it by setting "Controlled AP-Configuration-Country" to "default (USA)". Then the members got synchronized and after that i could restore the Country to its correct setting.

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

vasalena — Tue, 15 Dec 2015 12:45:45 GMT

I also had this problem with version 6.5.3.0. Very annoying!

I would really appreciate any idea in solving it.

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

johnk3r — Thu, 17 Dec 2015 00:41:31 GMT

What is the model of your Controller? Can you post some error log?

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

KevinLM — Wed, 27 Jan 2016 10:47:41 GMT

Hi Guys,

Has anyone found a resolution to this ? I am having the exact same issue

Controller: HP MSM 760

Software version: 6.5.0.1-19720

Any advice would be greatly appreciated.

Regards,

Re: When adding a new member to a team, the new member will cycle between Uploading/Resetting states

RamKrish — Thu, 28 Jan 2016 00:09:44 GMT

Without out the log files, it is impossible to find out why the member controller wont sync. Attach the unfiltered log file from the controller. There are many scenarios, where member controller can behave this way. Without logs, its hard to guess.