topic MSM410 Firmware upgrade in M and MSM Series

MSM410 Firmware upgrade

Turanozcelik — Wed, 08 Sep 2021 17:56:03 GMT

Hi, my work place using all acsess point HP MSM410 (J9427C), MSM430. I cannot login to the web interface because the firmware versions are outdated. I downloaded the files on the product's download page but error while downloading firmware. Message: ‘Firmware upgrade aborted because the new firmware file is truncated. Restarting with previus version (16)’

can you help, thank you

Re: MSM410 Firmware upgrade

akg7 — Tue, 24 Aug 2021 18:46:35 GMT

Hello @Turanozcelik ,

What is the running version in the device and from where you were downloading?

Please find below link to download the software version:

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=J9427C

Thanks!

Re: MSM410 Firmware upgrade

Turanozcelik — Tue, 24 Aug 2021 19:37:02 GMT

currently installed version: 5.7.1.1-12533

I downloaded it from here after signing up:

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=J9427C&lang=&cc=&prodSeriesId=

I tried the latest version first, it gave the error I wrote above, then i tried with the oldest versions but the error persists

Re: MSM410 Firmware upgrade

Turanozcelik — Tue, 24 Aug 2021 19:42:16 GMT

I logged in with a very old version of the opera browser

Re: MSM410 Firmware upgrade

akg7 — Wed, 25 Aug 2021 05:09:35 GMT

Hello @Turanozcelik ,

It seems device is on very old version.

Does this device in valid contract?

It seems 5 years completed from the end of sale announcement of this product.

Thanks!

Re: MSM410 Firmware upgrade

Turanozcelik — Wed, 25 Aug 2021 15:22:06 GMT

hi again, i don't know the contract status, when I look at the warranty status of the devices, it seems to continue.

I want to be able to control properly with new version browsers and and other benefits, I found many updates on the site but some are not. what exactly do i need to do

Re: MSM410 Firmware upgrade

akg7 — Thu, 26 Aug 2021 03:38:42 GMT

Hello @Turanozcelik ,

In this scenario, support intervention is required.

We request you to log a case on HPE Support Center portal for further resolution using the link:

https://support.hpe.com/hpesc/public/home/

Thanks!

Re: MSM410 Firmware upgrade

Turanozcelik — Thu, 26 Aug 2021 15:15:01 GMT

I already sent an email to the support center but no reply, I don't understand why it's so hard to get an update, I can't enter the interface with browsers, i want to fix this. All updates are shared but why not some of them

I guess hp won't help us, thank you for your attention