topic Re: MSM 760 reboot issue in M and MSM Series

MSM 760 reboot issue

GertH — Fri, 23 Mar 2012 14:31:39 GMT

Hi,

Our MSM760 controller is starting to reboot itself. First a lot of radius messages are filling op the logs, and then the following:

Mar 22 11:37:11 warning kernel Process radiusd has exceeded its data memory limit of 8000K bytes, while incr 8044K bytes

Mar 22 11:37:11 warning monitord Unexpected termination for process 'radiusd -d /tmp/raddb -f -l syslog' [pid 18400, up for 18 sec(s)]

Mar 22 11:37:11 info monitord Normal RESTART initiated (reason=excessive restarts, 20 restarts in 5 minutes after 30 minutes of uptime)

Mar 22 11:37:14 info monitord MSM760 is restarting

Mar 22 11:37:14 info iprulesmgr Trigger publicAccessStatusChangedTrap (status='Down',changed-cause='Service Shutdown').

Mar 22 11:37:14 info iprulesmgr Access Controller is shutting down.

We are running version 5.5.3.0-01-10326

What can be the cause of all the radius messages. We are using WPA and Active Directory authentication.

Re: MSM 760 reboot issue

pt307 — Fri, 23 Mar 2012 16:26:09 GMT

We're currently working through several RADIUS related issues with HP at the moment, one of which has been described as this in their bug tracking system:

109750	freeradius exceeds data memory limit under heavy load

We were given a Proof of Fix build to address some of these issues. Have you tried raising a support call?

Paul

Re: MSM 760 reboot issue

JesseR — Sun, 25 Mar 2012 15:16:02 GMT

What bug tracking system?

Re: MSM 760 reboot issue

pt307 — Mon, 26 Mar 2012 08:50:55 GMT

Their internal one.