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SureStorage 20/700 web console problem

SureStorage 20/700 web console problem

use IE connect to http://ip_address

show below error message

'Library "ip_adress" is not web enabled. Make sure that your key has been properly installed.'



What should I do ?
6 回覆

SureStorage 20/700 web console problem

Hello David,

Let me repeat your question and error symptom as following:

=============================

once connection is lost the only way that the connection can be established is by resetting the Library.



library "192.168.201.11"(sample only) is not web enable. Make sure that your key has been properly installed.



Java error log

send Sync err: null java.io.EOFException

at java.io.DataInputStream.readFully(Unknown Source)

...

at java.lang.Thread.run(Unknown Source) ERROR: CAN NOT KEY INFORMATION

key failure



When WBLA works all clients are able to access WBLA.

When WBLA is not working all clients are unable to access WBLA.

When WBLA is not working, the Library still says 'Web-enabled' and can

be pinged.

When the Library is rebooted, the SAME clients are able to access WBLA,

over the SAME network.

==================================

If the symptom of your Libaray is simmilar as this,could you tell me the f/w version of your library (should be less than stk 3.01)?

A new f/w may help for this issue.



Best regards,

逍遙

SureStorage 20/700 web console problem

Dear 逍遙

Thanks. How to get the firmware version from remote?



Rgds,

David

SureStorage 20/700 web console problem

Hi David,



It depends on what apllication or O.S. you are running.

For example,for DataProtect(OmniBackII),the tools of uma can check the related f/w and module.

For HPUX,cstm->info can check it out.

Detail procedure pls. ref. attached file fwcheck.ext.



Otherwise you need to check through front panel by local.



Best regards,

逍遙

SureStorage 20/700 web console problem

Product ID: A5597A

Hardware Path: 0/6/0/0.0.0

Device Type: SCSI Media Changer

Device Qualifier: HPA5597A

Vendor: HP

Product Revision Level: 0395

SureStorage 20/700 web console problem

Hi David,



The f/w 0395 is up-to-date enough.

So I'll change the checklist to configuration.

1.Is it a new installation for WBLA (web admin) or some hardware/software have been modified ?



2.The Web-Based Library Administrator is a web-based interface to the ibrary.

A service representative should install it. Before using the Web-Based Library Administrator to monitor the library or alter the library's configuration, a service epresentative must enter two values at the operator panel:



The library's IP address

The library's Web passwo

==========================

Are you sure the valid ip address and web password has been keyin already ?



3.How about your Java version ?(microsoft or sun ?)



Best regards,

逍遙

SureStorage 20/700 web console problem

正確的答案是java會用到的port被我們內部的firewall擋住了

thanks....