3PAR OS Patches/Updates

[Joe Borgia]

I have multiple 3PAR arrays at my site but to HP, my site is dark because we are a government site. HPE cannot remotely access my arrays. As such, the responsibility for updating the 3PAR OS and Service Processor. Unfortunately, we've fallen behind.

Do people generally update their own 3PAR OS? Are you supposed to open a service call prior to attempting an update? I don't really find any documentation that walks you through the process.

Does anyone have their own personal process that they follow for an update? I'd really like to get these arrays updated as soon as possible.

Thanks, Joe

[Torsten.]

HPE provide a special onsite update service for 3PAR systems like yours, ask them.

[Joe Borgia]

Yeah. We're aware of the onsite update service. Despite paying pretty hefty maintnenance fees for support to HPE, you still need to pay extra for this on-site service, which my customer isn't excited to pay for.

I was just wondering if anyone does these updates on their own and what their experiences are.

Regards,

Joe

[Torsten.]

As a starting point you could read this and the following pages:

https://3pardude.com/2014/09/29/3par-os-upgrade-3-1-3-part-1-pre-upgrade-planning/

IMHO the big challenge is to know what patches you need to install before and after the OS upgrade ...

some more related links:

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04959904

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0121720

and

http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=c04951014

HPE 3PAR Customer

Self Update

Instructions