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3par system reporter error

datpb
Occasional Contributor

3par system reporter error

Hi all,

I have an issue when using system reporter. System reporter can't connect to inserv (3par 10800) with log "Could not open connection to CLI server process on "3par_inserv_ip":    Socket connection failed to port 2540 on 3par_inserv_ip: connection timed outSystem name or port may be invalid, or the process may not have started yet".

System reporter: version 3.1 MU1

3par inserv: OS version 3.1.2 MU2

Now CLI use port 5782/5783 to connect inserv, but in System reporter log, port 2540 is used.

Not see MgmtOldPorts parameter when use command "showsys -param"

any ideals to fix it?

 

Thanks alot !

9 REPLIES
Dennis Handly
Acclaimed Contributor

Re: 3PAR System Reporter error

Are you using the on node System Reporter?  (It doesn't seem like it.)

 

>Now CLI use port 5782/5783 to connect Inserv, but in System Reporter log, port 2540 is used.

 

It probably only mentions the obsolete 2540 since the 5782/5783 one isn't working.

Can you use the CLI directly?

 

datpb
Occasional Contributor

Re: 3PAR System Reporter error

Yes, I can use CLI directly. I install 3par system reporter and CLI on a server, add inserv to system reporter but can't collect info.
Dennis Handly
Acclaimed Contributor

Re: 3PAR System Reporter error

>I install 3PAR system reporter and CLI on a server

>System reporter: version 3.1 MU1

 

Any reason you aren't using the on node System Report CLI commands?

Or not using the latest 3.1.2 version?

Inferno234
Occasional Visitor

Re: 3PAR System Reporter error

Did you resolve the issue ? I am experiencing same problem when upgrading from System Reporter 3.1 to 3.1 MU1 PO1

Marc0
Advisor

Re: 3PAR System Reporter error

Same issue here.

Direct access to the CLI is ok, but SysRep Logs show:

 

Could not open connection to CLI server process on "x.x.x.x":
Socket connection timed out to port 2550 on x.x.x.x
System name or port may be invalid, or the process may not have started yet
or may have failed.

 

3PAR OS is Version 3.1.3 MU1

SysRep is Version 3.1 MU1 P01

 

And i wonder if the SysRep Version is the latest but the only Download i can find is this.

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5044529&swLangOid=8&swEnvOid=54

Sheldon Smith
Honored Contributor

Re: 3PAR System Reporter error

A quick look in SPOCK shows

HP 3PAR OS 3.1.3 requires at least System Reporter 3.1 MU2
HP 3PAR OS 3.2.1 requires at least System Reporter 3.1 MU3 (latest version)

 

I do not see a public link for System Reporter. Open a ticket with HP 3PAR Support to see about getting an updated version of System Reporter.


Note: While I work for Hewlett Packard Enterprise, all of my comments (whether noted or not), are my own and are not any official representation of the company.
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Dennis Handly
Acclaimed Contributor

Re: 3PAR System Reporter error

>Socket connection timed out to port 2550 on x.x.x.x

 

The array stopped listening on ports 2540 and 2550 long ago.

Marc0
Advisor

Re: 3PAR System Reporter error

Opened a ticket and they sent me an ftp download link to 3.1 MU3.

Let's see how this works ...

 

*edit*

That did the trick, as expected ...

mavtech
Occasional Visitor

Re: 3PAR System Reporter error

upgraded apache.

upgraded to SR 3.1mu3.

The fix was to just check the use SSL button. 

did the trick.