Add a new disk to the system

[Serg_Livitin]

Hi. We have 3par-7200.

We bought 24 (12 FC and 12 NL) disks and licenses. Now I want to add disk to the system. I added licenses. Then try to insert disk and get error:

3par-7200 cli% showpd -s
Id CagePos Type -State-- -------------------------------Detailed_State--------------------------------
--- 0:12:0 unknown degraded invalid,inquiry_failed

When I try to implement admithw:

Upgrading pd with wwn 5000C50084688E6C
Upgrade of PD 5000CCA05B346147 failed:
Id Type Name Status Phase Step -------StartTime------- ------FinishTime------- -Priority- -User--
1760 background_command upgradepd failed --- --- 2016-04-21 11:12:05 MSK 2016-04-21 11:12:06 MSK n/a 3paradm

Detailed status:
2016-04-21 11:12:05 MSK Created task.
2016-04-21 11:12:05 MSK Updated Executing "upgradepd -f -w 5000CCA05B346147" as 0:30477
2016-04-21 11:12:05 MSK Updated Upgrading pd with wwn 5000CCA05B346147
2016-04-21 11:12:06 MSK Error Failed --There is no current firmware listed for PD 5000CCA05B346147
2016-04-21 11:12:06 MSK Error
2016-04-21 11:12:06 MSK Error Task exited with status 1
2016-04-21 11:12:06 MSK Failed Could not complete task.

Should I upload a new firmware to the system? How to do this? Can I install disks without firmware upgrade?

[Torsten.]

>> There is no current firmware listed for PD 5000CCA05B346147

This usually means the array firmware is too old to support the new drive, this drive model is not known to the array.

You need a current version of firmware for your 3PAR.

[Serg_Livitin]

Can I install new software without interrupting my 3PAR?

[Torsten.]

Updates can be done online.

I recommend to contact hpe support, they will help you.

[Dennis Handly]

>We have 3PAR 7200.

What OS version?

>We bought 24 (12 FC and 12 NL) disks and licenses.

>--- 0:12:0 unknown degraded invalid,inquiry_failed

Do you get the same error for all 24 PDs?  What does "showpd -i" show for all those PDs?

[Gary_L]

Serg,

We would need to know your current Inform OS version and the model of drive you are attempting to install.  Many times what happens is there is a need for new drive firmware to support drives and that drive code is included with later Inform OC versions or patches.

Code can be upgraded online but at this point you should be contacting support as they can provide you assistance in all of this so you are not walking through it alone.

Gary