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Re: Replacing disks on 3PAR System (servicemag)

 
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3Par_Eng
HPE Pro

Re: Replacing disks on 3PAR System (servicemag)

Please provide outtpu of:

 

showpd -i -p -cg 3 -mg 5

 

and not

 

showpd -i -p -cg 5 -mg 3

I work for HP
Torsten.
Acclaimed Contributor

Re: Replacing disks on 3PAR System (servicemag)

Look at this:

 

cli% servicemag resume 3 5
Are you sure you want to run servicemag?
select q=quit y=yes n=no: y
servicemag resume 3 5
... mag 3 5 already onlooped
... firmware is current on pd WWN [2210000A330066AB] Id [40]
... checking for valid disks...
... checking for valid disks...

 

Usually you see the new disk here too, but not in this case.

 

Are you sure you replaced the correct disk position with a correct supported replacement drive?

 

If you do a

 

% locatecage cage3

 

all LEDs of cage 3 will blink orange for 1 minute.

 

Is this the cage where you replaced the disk?

 

 

 

Maybe the output of

 

% showpd

 

% showalert

 

% checkhealth -svc

 

could help.


Hope this helps!
Regards
Torsten.

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3padm
Advisor

Re: Replacing disks on 3PAR System (servicemag)

sorry here you go

 

3p-001% showpd -i -p -cg 3 -mg 5
Id CagePos State  ----Node_WWN---- -MFR- ---Model---- -Serial- -FW_Rev- Protocol MediaType
40 3:5:0   failed 2210000A330066AB ATA   ST31000340NS 9QJ6S683 ,1610    SATA     Magnetic
------------------------------------------------------------------------------------------

3padm
Advisor

Re: Replacing disks on 3PAR System (servicemag)

I can see that the wwn is the same but I have a very strong feeling this is the caddy wwn and not the disk. As this was visible while I was loadin it.

 

Do I need to replace caddy too?

Torsten.
Acclaimed Contributor

Re: Replacing disks on 3PAR System (servicemag)

The caddy has no WWN, the label on it refers to the disk.

 

Please check the disk location - see my previous post.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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3padm
Advisor

Re: Replacing disks on 3PAR System (servicemag)

Hi,

 

I can confirm 100% that this is a new disk, have tried 3 separate new disks :o(, perhaps the commands im running are incorrect...

 

1- servicemag start  3 5
2- locatecage -t 255 cage3 5
3- Remove faulty Disk

wait for 'success' then move onto step 4
4- Add new Disk
5- servicemag resume 3 5

here is where it goes wrong...
6- checkhealth pd

 

Thanks

Torsten.
Acclaimed Contributor

Re: Replacing disks on 3PAR System (servicemag)

Well, after starting servicemag you need to wait for "succeeded" before removing the disk.

However, after replacing the disk and a "resume" you will see the old disk listed but not connected and a new disk with new id at the same position.
Any alerts shown?

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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3padm
Advisor

Re: Replacing disks on 3PAR System (servicemag)

There are no new disks showing up with new ID nor are there 2 lots of disks in posision 3:5:0.

 

Is it worth buying disks with the same part number? Old disk PN: 9CA 158 - 180 / new PN:9CA 158 - 138 ?

3Par_Eng
HPE Pro

Re: Replacing disks on 3PAR System (servicemag)

Please open a case with HP support, they will be best equipped to help you here.

I work for HP
Torsten.
Acclaimed Contributor

Re: Replacing disks on 3PAR System (servicemag)

You should see a "hp-style" partnumber on the labels, e.g. 649984-001.

Is there any?

The array will most likely not recognize a non supported disk drive.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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