HPE 3PAR T400 sees the disk as 1TB not 2TB

[Danny Baldono]

The system on sees 1TB instead of 2TB. That's why I got this error below. The disk is 641222-001 (2TB).

servicemag resume 6 3
... mag 6 3 already onlooped
... firmware is current on pd WWN [5000CCA222D36D4A] Id [204]
... firmware is current on pd WWN [5000CCA222D3CB88] Id [205]
... firmware is current on pd WWN [5000CCA222D38BFA] Id [207]
... firmware is current on pd WWN [5000CCA229D5F90C]
... firmware is current on pd WWN [5000CCA222D2424C] Id [206]
... checking for valid disks...
... checking for valid disks...
... disks in mag : 6 3
... normal disks: WWN [5000CCA222D36D4A] Id [204] diskpos [0]
.................... WWN [5000CCA222D3CB88] Id [205] diskpos [1]
.................... WWN [5000CCA222D38BFA] Id [207] diskpos [3]
.................... WWN [5000CCA229D5F90C] Id [268] diskpos [2]
... not normal disks: WWN [5000CCA222D2424C] Id [206]
... verifying spare space for disks 204 and 204
... verifying spare space for disks 205 and 205
... verifying spare space for disks 207 and 207
... verifying spare space for disks 206 and 268
Failed --
New disk 268 is smaller than replaced disk 206
servicemag resume 6 3 -- Failed
Command failed

[Danny Baldono]

Do I have a disk that is marked as 2TB but actually a 1TB.

[Dennis Handly]

What OS are you running?

What does "showpd -i 204 205 206 207 268" show?

> Do I have a disk that is marked as 2TB but actually a 1TB.

Looks like it.

[Danny Baldono]

All the HDD in the magazine are all 2TB.

204 6:3:0   NL     7 normal   1907200   434688 2:0:3* 3:0:3     2000

205 6:3:1   NL     7 normal   1907200   474112 2:0:3  3:0:3*    2000

206 6:3:2   NL     7 failed   1907200        0 2:0:3* 3:0:3     2000

207 6:3:3   NL     7 normal   1907200   477184 2:0:3  3:0:3*    2000

[Dennis Handly]

> All the HDD in the magazine are all 2TB.

I wanted the -i output to check the model.  Also of the new PD.

[Danny Baldono]

The label says it is 2TB and the system sees it as 1TB. Is it that the HDD controller is for 1TB and the HDD mechanism/platter for 2TB? We bought it from a reliable HP distributor.

[Danny Baldono]

I already put back the defective one (hoping it would revive, besides I do not have any spare). The only info I got is this screenshot.

[Danny Baldono]

From this HDD there are two part numbers first is 641222-001 (for 3PAR T400) and the second is 0967253-01 (for 3PAR F200/F400). Does this HDD will work with both storage?

[Dennis Handly]

Again:  I wanted the showpd -i output to check the model.  Also of the new PD.

What does "showversion -b" show?

From the model HUA722020ALA330 and the FWDB, it seems it is 2 TB.

If you have to, put the new PD in another mag.

[Danny Baldono]

The system sees it as 1TB, regardless of the label (as 2TB). Any idea/guess why this thing happens.