HTTP Error from server [500]

[JackRafferty]

Hi,

updating my SP version from SP-5.0.0.0-22913 to SP-5.0.2.0-23974, once the image is loaded and i select update the following error message appears.. any idea's?

roblem accessing https://10.10.2.250:8443/servicesupport/REST/spservice/sp/upgrade

Occurred at 2018-06-20 12:37:05.496+0100

Plugin: ServiceSupport

Trace #0b5c24498907251fe2e2b0217bc60cde#

Reason: Internal Server Error

Caused by:
com.hp.tpd.sp.data.configuration.sp.SPInvalidSettingException: Transport agent is not set in SP.conf.
at com.hp.tpd.sp.data.configuration.sp.SPTransportAgentConfig.createAgentConfig(SPTransportAgentConfig.java:499)
at com.hp.tpd.sp.data.configuration.sp.SPTransportAgentConfig.getInstance(SPTransportAgentConfig.java:432)
at com.hp.tpd.sp.upgrade.SPUpgrader.calculateSpUpgradeSteps(SPUpgrader.java:316)
at com.hp.tpd.sp.upgrade.SPUpgrader.<init>(SPUpgrader.java:101)
at com.hp.tpd.sp.upgrade.SPUpgrader.newSpUpgrader(SPUpgrader.java:79)
at com.hp.tpd.sp.servicesupport.logic.sp.executors.SPUpgradeExec.<init>(SPUpgradeExec.java:69)
at com.hp.tpd.sp.servicesupport.logic.sp.ServiceProcessorLogicV1.spUpgradeAction(ServiceProcessorLogicV1.java:334)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.hp.tpd.share.ServerResource$2.lambda$invoke$2(ServerResource.java:409)
at com.hp.tpd.share.ServerResource$2$$Lambda$155/119934332.call(Unknown Source)
at com.hp.tpd.share.Metrics.time(Metrics.java:100)
at com.hp.tpd.share.ServerResource$2.invoke(ServerResource.java:407)
at com.sun.proxy.$Proxy176.spUpgradeAction(Unknown Source)
at com.hp.tpd.sp.servicesupport.web.v1.service.ServiceProcessorsRestV1.spUpgradeAction(ServiceProcessorsRestV1.java:2346)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.jboss.resteasy.core.MethodInjectorImpl.invoke(MethodInjectorImpl.java:139)
at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTarget(ResourceMethodInvoker.java:295)
at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:249)
at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:236)
at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:402)
at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:209)
at org.jboss.resteasy.plugins.server.servlet.ServletContainerDispatcher.service(ServletContainerDispatcher.java:221)
at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:56)
at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:51)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:845)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1689)
at com.hp.tpd.share.TransactionFilter.doFilterChain(TransactionFilter.java:377)
at com.hp.tpd.share.TransactionFilter.doFilter(TransactionFilter.java:296)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1676)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1180)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1112)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119)
at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:395)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at org.eclipse.jetty.server.Server.handle(Server.java:523)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:320)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:202)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:93)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.executeProduceConsume(ExecuteProduceConsume.java:303)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceConsume(ExecuteProduceConsume.java:148)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:136)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:671)
at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:589)
at java.lang.Thread.run(Thread.java:745)
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[ASHOKA_Shankar]

Try to upgrade the service processor with HPE support user login not with admin login.

Apart from that please check the prerequesites for the upgrade to 5.0.2.0 use the below link

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00002915fr_fr