Insert New Disk to 3par

[mrnaderdep]

Hi I am using a HPE 3PAR StoreServ 7200 with 16 disk and 8 empty hdd bays. So I am going to add 4 new disk. I inserted new disks and did every single step right, but somehow it says “degraded” in status for a while and then “Failed”. What can I do? Thanks a lot, and sorry for bad english.

[Dennis Handly]

What does "showpd -s" show for those failed/degraded disks?

What HPE 3PAR OS are you using?

[mrnaderdep]

showpd -s is showing the hdd's without pid and degraded. i'm using 3Par OS 3.2.1 MU2.

[Dennis Handly]

>showpd -s is showing the PDs without ID and degraded.

Please provide the output, which has details we need.

[mrnaderdep]

there is no way that i could run "showpd -s" remotly because of Security Considerations and i can not go to that building untill next week. but here is the screenshot of adding Procedure.

[Dennis Handly]

Your error says there is "There is no current firmware listed" when it tried to do an upgradepd.

What is the model of those disks?  showpd -i -w that-WWN

Do you have some patches you need to install to use those disks?

[mrnaderdep]

this is showpd -s

MEFA-3PARA cli% showpd -s
Id CagePos Type -State- --------Detailed_State-------- -SedState--
--- 0:22:0 unknown failed vacated,invalid,inquiry_failed not_capable
--- 0:23:0 unknown failed vacated,invalid,inquiry_failed not_capable
--- 1:22:0 unknown failed vacated,invalid,inquiry_failed not_capable
--- 1:23:0 unknown failed vacated,invalid,inquiry_failed not_capable
0 0:0:0 FC normal normal not_capable
1 0:1:0 FC normal normal not_capable

and this is showpd -i -w

MEFA-3PARA cli% showpd -i -w 5000C50095DABA90
Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime-----
--- 0:22:0 failed 5000C50095DABA90 SEAGATE STHB0600S5xeN010 S420LY1F 3P00 SAS -- -----------------------
-------------------------------------------------------------------------------------------------------------------------
1 total

[Dennis Handly]

>I'm using 3PAR OS 3.2.1 MU2.

>5000C50095DABA90 SEAGATE STHB0600S5xeN010 S420LY1F 3P00 SAS

Looks like you need 3.2.1 MU5 or possibly an earlier patch.

[mrnaderdep]

how can i get that patch? is there any iso files?

[Dennis Handly]

>how can i get that patch?

You'll need to talk to HPE Support.  And find out why you got disks you can't use without a patch.