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Late responses from HPE - No account manager

aditya_pednekar
Occasional Collector

Late responses from HPE - No account manager

Hi,

We have an HP 3PAR StoreServ 7400 (4-N Storage Base) inherited from a company LOCAL CORPORATION (currently operated by CONFLUENCE NETWORKS).  Our contract for hardware and software support for the device has expired and we are trying to get it renewed, how ever whenever we log a case with HPE they say that the sales reps will call you wintin 10 working days, but no one calls.  Is there a way to find out who our account manager is? I have already wasted about 2+ months on this with no progress at all.

Thanks & regards,
Aditya Pednekar
Private Info Erased

3 REPLIES
PiterParker
Valued Contributor

Re: Late responses from HPE - No account manager

Hi Aditya, 

Are you the customer or the reseller of the hardware mentioned.

Where the hardware is currently fitted inside the Europe or outside?

If you are the customer there is possibility we could help. 

 

Regards, 

Piotr

aditya_pednekar
Occasional Collector

Re: Late responses from HPE - No account manager

Hi Piotr,

Yes, we are a customer. The hardware was initially located in Irvine, Calinfornia where it ws being operated by a company called Local Corporation. After acquiring operations for the company we(Confluence Networks) have shifted it to Austin, Texas. Let me know if you need more info, I can private msg you.

Thanks & Regards,
Aditya Pednekar

PiterParker
Valued Contributor

Re: Late responses from HPE - No account manager

Hi,

I have sent you the private message.

Regards, 

Piotr