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04-17-2019 09:25 AM - last edited on 04-20-2019 02:22 AM by Parvez_Admin
04-17-2019 09:25 AM - last edited on 04-20-2019 02:22 AM by Parvez_Admin
Need to Extend an Expired Support Contract on our HP 3PAR 7400
I have an urgent need to extend our expired support contract for our HP 3PAR 7400. I created a case with the following refereence number but I'm trying to accelerate the procedure. We need to upgrade the operating system from 3.2.1 MU3 to 3.3.1 MU2 and have several bad disks replaced ASAP.
Reference number 5337909699
Product description: HPE 3PAR StoreServ 7400 2-node Storage Base
Product number: QR483A
Serial number: Confidential info erased
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04-22-2019 02:02 AM
04-22-2019 02:02 AM
Re: Need to Extend an Expired Support Contract on our HP 3PAR 7400
Hello Djryan,
I could see the case with HPE already opened for renewal of contract. You may try reaching the local HPE support team to speed up the process.
I am an HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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05-31-2019 10:52 AM
05-31-2019 10:52 AM
Re: Need to Extend an Expired Support Contract on our HP 3PAR 7400
To this day no-one has contacted me and I've called numerous times. I guess HP doesn't want our money.
Dave
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05-31-2019 11:21 AM
05-31-2019 11:21 AM
Re: Need to Extend an Expired Support Contract on our HP 3PAR 7400
The cost of extending maintenance on that 7400 will make your eyes water. I'm curious to see what numbers they [eventually] come back with...