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Need to Extend an Expired Support Contract on our HP 3PAR 7400

 
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djryan
Advisor

Need to Extend an Expired Support Contract on our HP 3PAR 7400

I have an urgent need to extend our expired support contract for our HP 3PAR 7400. I created a case with the following refereence number but I'm trying to accelerate the procedure. We need to upgrade the operating system from 3.2.1 MU3 to 3.3.1 MU2 and have several bad disks replaced ASAP.

 

Reference number 5337909699 

Product description: HPE 3PAR StoreServ 7400 2-node Storage Base
Product number: QR483A
Serial number: Confidential info erased

3 REPLIES 3
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veeyarvi
HPE Pro

Re: Need to Extend an Expired Support Contract on our HP 3PAR 7400

Hello Djryan,

I could see the case with HPE already opened for renewal of contract. You may try reaching the local HPE support team to speed up the process.



I am an HPE Employee
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djryan
Advisor

Re: Need to Extend an Expired Support Contract on our HP 3PAR 7400

To this day no-one has contacted me and I've called numerous times. I guess HP doesn't want our money.

 

Dave

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rmay_bk
Frequent Advisor

Re: Need to Extend an Expired Support Contract on our HP 3PAR 7400

The cost of extending maintenance on that 7400 will make your eyes water.  I'm curious to see what numbers they [eventually] come back with...