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SRHIRES Collection failed

 
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SNPP
Occasional Advisor

SRHIRES Collection failed

Hello.
I have HP 3PAR 7400c (4 nodes) 3.3.1.410 (MU2), VSP 5.0.3.1-25112.
After install 3PAR_Physical_SP_5.0.3_MU3_SW_QR516-11061.iso on VSP have problem.

I have a task named "SRHIRES Collection" which fails each time it runs.

01.08.2018 8:49:19 MSK Created
01.08.2018 8:49:19 MSK Start user operation
01.08.2018 8:49:25 MSK Collection 10% done
01.08.2018 8:49:25 MSK Failed: Collection failed

Not sure if this system task was there before.
Thanks for help!

 

4 REPLIES 4
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Dennis Handly
Acclaimed Contributor

Re: SRHIRES Collection failed on VSP

This is most likely collecting info for InfoSight.

Any errors on the array at this time?

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SNPP
Occasional Advisor

Re: SRHIRES Collection failed on VSP

Hi, Dennis Handly
We do not use InfoSight in our environment.
The 3PAR (SP and 7400c) system has no other errors. The system is healthy.

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Dennis Handly
Acclaimed Contributor

Re: SRHIRES Collection failed on VSP

> We do not use InfoSight in our environment.

It would be collected anyway?

Highlighted
SNPP
Occasional Advisor
Solution

Re: SRHIRES Collection failed on VSP

I looked at the logs (sp.log) on SP and found interesting records:

2018-06-29 16:59:03.457+0300 INFO  [SPCollectInterCommCall-4388] SRHiresExec - Starting task "SRHIRES Collection"
2018-06-29 16:59:03.770+0300 INFO  [SSMC UserOperationExecutor:SRHIRES Collection] SPCollectServiceModule - :205 - Queuing scheduled srhires collection for system
2018-06-29 16:59:03.770+0300 INFO  [SSMC UserOperationExecutor:SRHIRES Collection] SPCollectRecordKeeper - :134 - Changing status of scheduled srhires collection {4975} for system from UNKNOWN to QUEUED
2018-06-29 16:59:03.770+0300 INFO  [SSMC UserOperationExecutor:SRHIRES Collection] SPCollectRecordKeeper - :143 - Overall Collection Status: 85 complete, 10 failed, 0 canceled, 1 queued, 4 inprogress, 0 unknown
2018-06-29 16:59:03.770+0300 INFO  [SSMC UserOperationExecutor:SRHIRES Collection] SPCollectServiceModule - :212 - Successfully queued scheduled srhires collection {4975} for system
2018-06-29 16:59:03.770+0300 INFO  [SPCollectExecutor] SPCollectRecordKeeper - :134 - Changing status of scheduled srhires collection {4975} for system from QUEUED to INPROGRESS
2018-06-29 16:59:04.278+0300 ERROR [SPCollectExecutor] LegacyCollection - :82 - RC: 1, STDOUT: , STDERR: WARNING: SRHIRES data collection can not be run if RDA is not used.  SRHIRES data collection is NOT being run
2018-06-29 16:59:04.278+0300 INFO  [SPCollectExecutor] SPCollectRecordKeeper - :134 - Changing status of scheduled srhires collection {4975} for system from INPROGRESS to FAILED

 

I logged in as user hpepartner on SP. In the settings, I changed the agent mode from SSA to RDA.

SP SettingsAfter these changes, the task was successfully executed.

07.08.2018 10:18:08 MSK Created
07.08.2018 10:18:08 MSK Start user operation
07.08.2018 10:18:12 MSK Collection 10% done
07.08.2018 10:18:12 MSK Collection 20% done
07.08.2018 10:18:12 MSK Collection 30% done
07.08.2018 10:18:12 MSK Collection 40% done
07.08.2018 10:18:12 MSK Collection 50% done
07.08.2018 10:18:12 MSK Collection 60% done
07.08.2018 10:18:12 MSK Collection 70% done
07.08.2018 10:18:12 MSK Collection 80% done
07.08.2018 10:18:12 MSK Collection 90% done
07.08.2018 10:18:12 MSK Collection 100% done
07.08.2018 10:18:12 MSK Completed