3PAR StoreServ Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

SSMC Virtual Appliance deployment ssmcadmin password no longer working

 
SOLVED
Go to solution
Johannes_we
Advisor

SSMC Virtual Appliance deployment ssmcadmin password no longer working

Hi There,

today i migrated SSMC 3.3 to 3.4 in a vSphere VA. 
It is already migrated but now the ssmcadmin user password seems to have change.

My personal one was working before but it is no longer.
Is there a way to recover from this?

4 REPLIES 4
WSalvatore
Occasional Visitor

Re: SSMC Virtual Appliance deployment ssmcadmin password no longer working

If this is on a windows host there are 2 ways.

1. Clear the password by executing the script ClearAdminCredential.bat located in the SSMC\ssmcbase folder. Run the script from an administrator command prompt window.

2. OR Remove SSMC from the VM you installed it and a new install will prompt you for a new username password … u will have to recreate the entry for 3par again … also cache the certificate

If it is not on a windows host, I am afraid I cannot help.

Re: SSMC Virtual Appliance deployment ssmcadmin password no longer working

As of version 3.4, SSMC is not something you install on a host; it's an appliance.

As noted in the SSMC 3.4 Administration Guide, if you need to reset the SSMC administrator account password use TUI [ the Text-based User Interface (TUI) ].


Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company

Accept or Kudo

Johannes_we
Advisor
Solution

Re: SSMC Virtual Appliance deployment ssmcadmin password no longer working

Hi Sheldon,

as i said I´m unable to login to the VA anymore. I changed the password via TUI but after some time i´m unable to login at all.

UPDATE:
I tried it again after one day and it is working again so i´m thinking that there is any internal process using the old password. thus locking the account.

 

Highlighted

Re: SSMC Virtual Appliance deployment ssmcadmin password no longer working

Hello Johannes,

Good to see that you are again able to login.

Some clarification about the different types of logins related to SSMC and 3par. (for those who may hit similar problems)

 

A. When you first install SSMC 3.4, which is now an appliance, you will need to login as user "ssmcadmin" and forced to change the default password. This "ssmcadmin" user is for console-login-to-the-appliance, only. The login provides a small text-based menu to perform basic config, like networking, ntp, supportlog-collection etc... 

B. When you first connect to SSMC 3.4 via the web-browser (http://<ssmc-IP>:8443 ...) you wil be asked to define name and password of the "Administrator login". This login is different from the "ssmcadmin". With the "Administrator login", you can add and remove your 3PAR arrays to SSMC. 

C. After you have added your 3PAR(s), you login to SSMC as a user, that exists on the 3PAR. This user can either be pre-defined (e.g. 3paradm), or created at the array, or, if configured, an LDAP or AD-user.

So we have 3 different kind of logins related to SSMC/3PAR.

With the ssmcadmin user that you use to login into the ssmc-appliance you can do 2 things related to the logins and passwords:

1. You can change the ssmcadmin password.

2. You can Clear the "Administrator Credential". This will restart the SSMC-service and bring you back to item B)

 

 

I am an HPE Employee

Accept or Kudo