3PAR StoreServ Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

new disk compatibility

SOLVED
Go to solution
faziz123
Occasional Advisor

new disk compatibility

Hi

I have failed disk on 3par storage, and I already bought new disk as replacement from different vendor, how i can know the new disk compatible or suitable as replacement for failed disk?

Thanks 

12 REPLIES
Torsten.
Acclaimed Contributor

Re: new disk compatibility

only HPE drives will work. the array firmware must be aware of the disk model and has the appropriate disk firmware version

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
faziz123
Occasional Advisor

Re: new disk compatibility

Is that mean the disk should to be from hpe to work, other vendor than hpe will not work?
How I can know if array firmware aware about new disk, in my case the new disk I have, how I can know if it will work or not
Torsten.
Acclaimed Contributor
Solution

Re: new disk compatibility

showfirmwaredb in CLI,
you need certified drives.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
faziz123
Occasional Advisor

Re: new disk compatibility

So in future, If I need to order new disk for old one through online, how I make sure the disk that I need to buy online is suitable as replacement for old disk?
Is there SN, PN..etc or other details need to check??

Thx
Dennis Handly
Acclaimed Contributor

Re: new disk compatibility

As mentioned by @Torsten. the model has to appear in the output of showfirmwaredb.

 

> Is there SN, PN, etc or other details need to check?

 

HPE Partsurfer?

faziz123
Occasional Advisor

Re: new disk compatibility

Hi

I found new disk Dev_Id mentioned in list "showfirmwaredb" , but with Cage_type: DC4, the current  Cage_type: DC3, so is that will cause issue, or it will work smoothly;

Thanks

Dennis Handly
Acclaimed Contributor

Re: new disk compatibility

> the current  Cage_type: DC3

This has to match too.

faziz123
Occasional Advisor

Re: new disk compatibility

So in my case what I have to do, if new disk show in firmwaredb but with current DC4, and failed disk show in GUI with DC3?
Torsten.
Acclaimed Contributor

Re: new disk compatibility

Lookup the spare partno of the failed drive at partsurfer.hpe.com.

Example:

697389-001

result

900GB SAS hard drive - 10,000 RPM, 2.5-inch small form factor (SFF), 6Gb/s transfer rate, 3PAR drive model HCBRE0900GBAS10K - Preferred spare part is 840457-001, ensure minimum OS is met - See advisory a00025786en_us - For use with 3PAR StoreServ 7000

 

So 697389-001 was meanwhile replaced by 840457-001, this drive is compatible with 3PAR7000 and needs the following OS:

 

3.2.2+P04,
3.2.1-MU5,
3.2.1-MU4+P35,
3.2.1-MU3+P23,
3.2.1-MU2+(P62 or P78)
 

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
faziz123
Occasional Advisor

Re: new disk compatibility

I found on falied disk following P/N, and I search on partsurfer.hpe.com , but did not return to me any result

-Factory P/N: 9FN004 - 087

-HP P/N: 810 - 200013

 

Thanks

Torsten.
Acclaimed Contributor

Re: new disk compatibility

Is this a F-class 3PAR?

Can you confirm this is a ST3600057FC 600GB drive?

What does "showpd -i" show?

Are there some more numbers on the label?


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
faziz123
Occasional Advisor

Re: new disk compatibility

Is this a F-class 3PAR? Yes

Can you confirm this is a ST3600057FC 600GB drive? Yes

Are there some more numbers on the label? yes there is SN, WWN, CT Numbers