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Disruptive new tech boosts public sector IT environments

JudyGoldman

By Bill Kleyman

Public sector entities and government agencies are using new disruptive technologies to provide more services to citizens while still supporting evolving IT initiatives. These new systems aim to create greater levels of efficiency for the public sector. Consider this: platforms around automation and orchestration are simplifying the way government entities deliver powerful workloads. Driven by the ongoing shift to digital alternatives, there are new opportunities for automation, and optimization is fueling growth for technology providers that enable this market.

Disruptive technologies in the government sphere

As we look more closely at the government market, we see that spending around disruptive technologies continues to increase. IDC analyzed government spend and reports that there is an increased level of budgets being allocated to cloud solutions, with 8.5 percent of all IT spending by the federal government in FY 2016 allotted to cloud. This shows that this effort is having significant, long-term effects. The nature of cloud spending is changing altogether—and total cloud spending is on the rise.Disruptive_new_tech_boosts_public_sector_IT_environments.jpg

According to the report, government agencies spent $4.6 billion on cloud offerings in FY 2015, including APIs, cloud-based databases, automation, and cloud services. In 2016, agencies are planning to add another $45.2 billion to their budgets to support these disruptive technologies.

"Clearly, lower price points for cloud services and the changing nature of cloud are helping to drive federal cloud consumption into new directions, resulting in substantial growth in some consumption patterns," said Shawn P. McCarthy, IDC Government Insights research director and the author of the report.

With all this in mind, how are these technologies actually shaping government IT trends? Most of all, how are automation and orchestration impacting government at the local level? The reality is that cloud, automation, and new disruptive systems are changing the way government delivers critical services.

Automation systems help with alerts and notifications

The idea is to remove manual processes by creating important alerts and notifications for internal staff and external users. Often, citizens utilize government services only to be challenged with poor experiences, lost communications, or navigation through multiple portals to get to a piece of data. Automation and orchestration help guide information and the users through various internal resources. Most of all, this is a hands-off process that security and IT administrators can keep an eye on. Not only does this help smooth the data delivery process, it also helps with auditing, data control, and information visibility.

Orchestration helps with government workflows

Government systems can be complicated (for good reason). Working through internal IT infrastructure can be a challenge as well. Orchestration tools help with the delivery of applications and other critical government resources. You get the chance to control how these resources are being delivered and to which end-point. Things like user requests or even automated application requests can all be handled through intelligent workflow orchestration processes. This helps with resource controls, while still supporting advanced user requests.

Automated platforms create greater levels of efficiency and better economics

Automated processes help cut down on extra clicks and wasted resources. Furthermore, you have greater visibility at the micro and macro level into how resources are being utilized. Initiatives like the United States Digital Service are helping to make this possible by automating and digitizing processes that have in the past required thousands of websites, time taken off of work, and complicated paper forms to accomplish. In the government space, efficiency is everything. This is why automation helps create better end-user experiences, supports the delivery of critical resources, and proactively alerts administrators if there's a bottleneck or potential issues. When external users (citizens) request specific services, automation systems keep an eye on the entire process and can actually ensure that the user receives the service they request. This prevents them from having to call in or visit other sites to potentially get help.

A new capability to support evolving digital trends

This is a big trend to consider. Government agencies are experiencing a huge digital shift. This is one reason why we're seeing more government cloud systems, virtualization, and next-generation services delivery. We're also seeing a lot more orchestration and automation impacting government IT systems. To support digitization, and digital users, government entities must adopt next-gen platforms that will help them keep up. These new platforms support greater levels of virtualization, new types of user end-points, and they help users utilize government services on their own terms. This can be from a mobile device, tablet, or traditional PC.

Moving forward, government agencies at the federal and local level will need to utilize new kinds of disruptive technologies to help them deliver critical services. For government, automation and orchestration help introduce greater levels of predictability and stability around supporting various functions and user requests. Most of all, government IT administrators will be able to create smoother workflows to create better operating economics and improved user experiences.

To learn more about how automation and orchestration creates predictability and scalability, visit our infrastructure solutions page.

Judy-Anne Goldman
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About the Author

JudyGoldman

My work with HPE's Enterprise.nxt team gives me a way to share my passion for emerging technology. I love connecting people to innovation, and sharing stories that help others engage with and understand the world around them. I'm a digital nomad, often found traveling with my micro companion KC, a 10-pound mini Dachshund.

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