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New in APM—Monitor real mobile user experience with RUM for native iOS, Android and hybrid apps

drhaller ‎12-12-2013 08:40 AM - edited ‎06-09-2015 02:12 PM

Within the next 12 months, more mobile devices will be connected to the Internet than traditional computers. Enterprises now have little choice but to develop mobile applications that deliver an equally high user experience as on the desktop.


The problem, as our Chief Functional Architect for APM Applications recently explained, is that mobility introduces new challenges to application performance management. You no longer have control over many variables, including the network, external cloud services and all those constantly changing mobile devices.


How do you understand what the mobile user is experiencing?

Yes, synthetic monitoring helps. By automatically measuring many different parts of the system for failures or slowdowns, you’re able to quickly pinpoint the root cause and resolve the problem before many users even know anything is wrong.


In the end, however, every user is different. The operations team has no visibility into how native apps perform in the wild, nor are they able to determine the quality of the end-user experience.


To get a complete picture of how applications are performing, you also need to monitor what real users are actually experiencing. Real User Monitoring (RUM) does just that, gathering data from the network and the client as users are working with the application—and now RUM also works for mobile devices.


Updates to the HP RUM Mobile App Monitoring Solution

At the HP Discover show in Barcelona this week, HP revealed new capabilities to their Application Performance Management (APM) solution, enhancing RUM mobile monitoring and adding a new RUM Mobile Health Report that supports iOS, Android, and hybrid applications.


To monitor mobile application performance in the wild, you must work in four dimensions: carrier, device type, OS version and application version. Each dimension has multiple variations to it, including dozens of OS versions, thousands of device types, or multitude of version updates you’ve released for your application. They must all be taken into consideration to accurately assess application performance.


RUM covers all these dimensions to help you isolate issues quickly and answer key questions like:

  • Is your new application version working as fast as older versions?
  • Which application version is most popular?
  • Is the performance issue a carrier issue or your application server issue?
  • Is it third-party or partner requests from your app that are slowing it down?
  • Is a new OS version causing issues for your application performance?
  • Which device types are most popular and require extra careful testing?


Paired with Synthetic Monitoring, Real User Monitoring provides IT operations and development teams with all the insight they need to make sure users are effective on their mobile apps, and improve the end user performance.


The RUM Mobile Health Report is an exciting new report (Figure 1) that allows you to quickly visualize mobile app end user performance & availability, including a geographic map and a breakdown of performance and availability to help isolate issues by device, carrier, OS and application version.


This one-stop dashboard for visualizing the health of mobile applications also helps you determine if third-party web requests are impacting end users’ experience and quickly triage the issue.


Visualize. Isolate. Predict.

In addition to RUM, HP has released updates to BPM, Diagnostics and Service Health Analyzer with new features that further help visualize, isolate and predict application performance issues. Watch for my next post for a complete rundown of the details.

Learn more

To find out more about how RUM Mobile Monitoring works and how it can help improve your applications, visit the HP Application Performance Management product page.

About the Author


Dan is a subject matter expert for BSM now working in a Technical Product Marketing role. Dan began his career in R&D as a devloper, and team manger. He most recently came from the team that created and delivered engaging technical training to HP pre-sales and Partners on BSM products/solutions. Dan is the co-inventor of 6 patents.

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