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Get free installation support for your HPE OEM Windows Server licensing direct from HPE!

Willa

Did you know that customers who purchase HPE OEM Windows Server products along with new HPE ProLiant Gen10 Servers can receive free support, including installation support, direct from HPE for not only their new server but also the server operating system? That’s right, free installation support!


What types of support does HPE provide for HPE OEM Windows Server products?
If the removable media on which HPE distributes the software proves to be defective in materials or workmanship within 90 days of purchase, customers may place a request for replacement media at ebiz3.mentormediacorp.com/HPEDGRCR/. Replacement recovery media can be fulfilled by HPE only for Windows Server licenses purchased directly from HP, Hewlett Packard Enterprise, or an authorized HPE Reseller Partner.


In addition, to replacement media, Hewlett Packard enterprise provides electronic and/or telephone support for initial setup of HPE OEM Windows Server software licenses for 90 days from date of purchase to assist customers getting started using their new server solution. This support is included with all HPE OEM Windows Server licensing including HPE OEM Preinstalled (FIO) and Not Preinstalled (FIO Npi) purchased directly from Hewlett Packard Enterprise, as well as Reseller Option Kit (ROK) licenses purchased from authorized HPE Reseller Partners.


Initial setup support includes:

  • Answering installation questions (how-to, first steps, and prerequisites)
  • Setting up and configuring software and options supplied or purchased with HPE hardware products (how-to and first steps). Please note that for the HPE OEM operating system part only the initial installation of the OS is covered, configuration of OS roles and features that are added after the basic OS installation—such as setting up Active Directory as an example—are not part of the HPE OEM OS warranty support and may require purchase of a support contract with HPE
  • Interpreting system error messages
  • Isolating system problems
  • Obtaining support pack information or updates for software purchased or supplied with Hewlett Packard Enterprise hardware products

 

Initial setup support does not include assistance with:

  • Generation or diagnosing user-generated programs or source codes
  • Installation of third-party products
  • System optimization, customization, and network configuration HPE ProLiant Global Limited Warranty and Technical Support Terms can be found at hpe.com/servers/warranty.


What type of support services does HPE provide beyond warranty support?
HPE offers a full range of support and consulting services for your products that can be purchased locally. It is important to note, some support and related products may not be available in all countries.


How do I contact HPE about support for my Windows Server product?
To contact HPE for support, locate the HPE Technical support phone number via the worldwide contact numbers list at hpe.com/contact. Depending on the country, the Contract and Warranty support numbers may be different. If you have an existing support contract please use the “Contract” support number, you may need your Service Agreement ID (SAID) number. If you do not have a support contract use the “Warranty and Out of Warranty” support number.  

Before contacting Contract and Warranty support, it is helpful to have the following information/documentation available:

  • Proof of purchase (to be sent via fax or email)
    • An invoice with software and server SKUs (HPE or distributor SKU)
    • A high-resolution picture of the COA affixed to the server showing the 5x5 product key.
  • If proof of purchase is not readily available, be prepared to provide the type of Windows product being requested—including the edition, plus the HPE server type, model, and serial number.


Pairing HPE ProLiant Gen10 Servers with Windows Server OEM licensing from HPE, gives customers a complete server solution with increased security, agility, and efficiency to keep their business running at peak performance, all with the added bonus of 90 day free initial setup support included!

 


Willa Anderson
Hewlett Packard Enterprise

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About the Author

Willa

Willa manages the HPE | Microsoft Coffee Coaching program. Follow along to learn more about the latest HPE OEM Microsoft product releases and how the HPE Microsoft partnership can benefit partners and customers.