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HP Proactive Insight Experience, a manageability and serviceability solution.

Xani

 

Hello folks, as we all know customers are often looking for a way to make managing complex IT infrastructure simpler, and HP has the solution!

 

HP Proactive Insight experience brings together manageability and serviceability to provide a unique, end-to-end solution. By utilizing innovative, automated monitoring tools, such as Insight Online and Proactive Care Services, customers are able to prevent problems and minimize unplanned downtime. The HP Proactive Insight experience also features direct access to an Advanced Solution Center for expert advice and faster resolution of issues that might occur.

 

Delivering a “best-in-class” support solution, the combination of Insight Online and Proactive Care Services has helped customers by giving them:

  •           66% less unplanned downtime1
  •           43% fewer unplanned downtime incidents1
  •           50% reduction in service call time1
  •           $112,000 annual savings 1

1. IDC White Paper sponsored by HP % Intel, The Business Value of the HP Proactive Insight Experience, Doc# 239119, March 2013

 

Access

With Insight Online, customers can access their IT environment anytime, anywhere from their own personalized online dashboard. Through Insight Online, customers are also able to access warranties, contract coverage, and asset tracking. Learn more about how HP ProLiant Gen8 Insight Online can give customers improved access 

 

 

 

Prevent

HP Proactive Care Service is a flexible, comprehensive, and cost effective service that combines smart technology and support to boost performance. Using Proactive Care, Customers can identify and prevent problems with 4 custom trends/incident reports per year, and can get recommendations for seamless upgrades with twice a year firmware/patch assessment. Learn more about how HP Proactive Care Service can help customers prevent unplanned downtime: 

 

 

 

Automate

Customers can reduce manual operations and potential human error by automating steps in their IT world with Insight Remote Support 7.0.5. Continuously monitoring your environment 24x7, this solution proactively alerts customers to potential problems, and troubleshoots when problems occur. Learn more about how Insight Remote Support can help customers through automation: (INSERT Insight Remote Support Overview Video).

 

 

 

For more information on HP Proactive Insight Experience, Insight Online, Proactive Care, or Insight Remote Support, be sure to join the Coffee Coaching community by following us on Facebook, Twitter, YouTube, and LinkedIn

 

*Featured resource: Register to read IDC's White Paper on the HP Proactive Insight Experience

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About the Author

Xani

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