Printing, Personal Computing and Mobile Boards Migrating to HP Support Forums

[Chris H]

@John Getzke

A brief description of ranking in the Consumer forums is described here: http://h30434.www3.hp.com/t5/Community-News/HP-Support-Forum-Ranking-Overview/m-p/6 

I don't know if progress up the ranks is decided by number of posts, or solutions, or kudos, or some human overview.

As regards the Expert program - answer enough questions, and you will probably be asked to become an "Expert".

But (in my opinion) these ought to take into account your past contributiun to the Enterprise (and ITRC) forums in the merged boards.

[John Getzke]

Very brief description indeed, thanks for the link : ). 

I was hoping to find some kind of list saying Honor Student = 20 kudos, Top student = 40 kudos, etc.  Its good to know the hierarchy but that doesnt help me undersand what it takes to move up. 

They say "As you spend more time on the Forum, engage in positive conversations, and help other members, you will move up in rank." so basically there is no criteria to shoot for which is puzzling.  Surely there is some critera somewhere.

> As regards the Expert program - answer enough questions, and you will probably be asked to become an "Expert".

This makes me think that we would be excellent candidates for the Expert program as the description suggests human review is necessary to be awarded this title.  It should be easy to track back our contributions in the Enterprise forum and award us with this status in the new.

> But (in my opinion) these ought to take into account your past contributiun to the Enterprise (and ITRC) forums in the merged boards.

Agreed.  If evaluation of the Expert program is done by hand then they should be able to take into account our complete history.  It sure would be a step in teh right direction and help encourage a smooth transition to the new community.

[DavidZuts]

If you all will notice, I posted to the thread started by the person doing the transfer.  You see how much he respects us old guys from Enterprinse since he has not even bothered to address any of of concerns and questions.  Remember years ago when HP and Compaq merged and the beaufiful support staff and web access was taken over by Compaq people and it really went downhill.  Well I guess we are seeing the same thing happen with the breakup of HP.  I'll have to rethink if I really want to participate in the new forum.

[John_MB]

Thanks for sharing your feedback and thoughts on the migration.

The migration had a few bumps. We are currently in discussions with our platform provider as to why user statistics for the past two years did not accrue to users at the end of the migration. We will keep you in the loop as to our progress. Please be patient as this may take a few days.

As to bringing EB members into our structure, our plan has been to move commercial members into our ranking structure versus replicate the EB structure. This brings us parity across members. We have also planned to bring new members into the program sometime after the Meet-Up and HP Discover.  We like the idea of nominations as well as looking at historic contributions and efforts. Thanks for the suggestion.

For our new members, we want to take this opportunity to thank all of you for your efforts in the Enterprise Community and welcome you to ours. We know our new and existing members are passionate about giving help, advice and solutions. No matter which community a user started in, the HP Support Community will be the Forum for customers to come to for help with HP products. We thank you for making this transition seamless and working together to support our users.

Stay tuned and thanks for your patience!

John_MB

HP Support Forum Administrator

[Dennis Handly]

I would have been nice if this was announced ahead of time.  It was mentioned in the Support forums on May 13.

So if there was a better way to migrate your users over, etc.

When I last looked I noticed all of the boards were read only, then a few hours later, they were gone.

I just thought of another bunch of boards hiding in the Software categories but it looks like they were moved too:

http://h30499.www3.hp.com/t5/PC-Software/ct-p/SW_PCS

Seems to be moved to:

 http://h30434.www3.hp.com/t5/Commercial-PC-Software/bd-p/CommercialPCSoftware

As people have complained in the past, the category should never have been named PC Software and now there is nothing left dealing with PCs at all.

Strangely, I can still see one of those moved boards:

http://h30499.www3.hp.com/t5/HP-PC-Client-Management/bd-p/pc-client-management

[Dennis Handly]

>If you don’t have an account on the HP Support Forums, you can create one

I didn't have one but I used my mail address and now I have a 800+ posts and a few kudos.

It seems my tags are gone?

And claims I registered in 2009?

It would be nice if this process was explained, so you don't have to panic and start all over.

>But why the need for change?

Due to the Hewlett Packard Enterprise and HP Inc. split.

> First off the Enterprise Printing and Digital Imaging Forum was a consolidation of 2 forums that used to be part of the Business Support Forums.

Or from the ITRC forum.  :-)

You may want to ask if they can merge your existing two David Zuts users, while they are at it.  :-)

>I was hoping to find some kind of list saying Honor Student = 20 kudos, Top student = 40 kudos, etc.  It's good to know the hierarchy but that doesn;t help me undersand what it takes to move up.

Why would you expect that?  :-) They never provided that info for the EBC.

>We are currently in discussions with our platform provider as to why user statistics for the past two years did not accrue to users at the end of the migration.

Why mention just two years, why not all?  How about tags?

>We thank you for making this transition seamless

Isn't this something that the forum admin needs to do, not us?  :-)

[DavidZuts]

Dennis,

The more I look at this move, the more troubling it becomes.  First off the majority of posters with questions on the Enterprise Site were IT professionals or users who worked with many printers, mostly laserjets in a network situation. These people were responsible for ordering, servicing and maintaining large groups of printers and when they had issues, they counted on the Enterprise site to provide the answers.  These same people probably provided much input to their superiors as to what printers to purchase and how they would be used.  The members who provided the support on the Enterprise site were also IT professionals, some like me who work for an HP Authorized Support Provider.  Look at where they migrated everything.  The site has no sense of order (There is not even a thread for Laser Jets) as it is a mish mush of posts, mostly for inkjet printers.  Just about all the posts are by consumers who have 1 printer and are having issues.  Moving the Enterprise Forum into this site is a major blunder on HP's part as the IT professionals with printing and digital printing issues will have no place to go.  They will not expect to get answers at the new site when just looking at the current posts and answers does not provide a lot of confidence.  HP you need to rethink what you have done.  If anything I can suggest that you start a separate forum at the consumer site moving an exact image of what you had at the Enterprise site and label it for IT professionals.  Also you will need to make one change that I see right now which is the ability to attach documents and files to posts which is not available on the consumer site.  This is a case of doing something without soliciting input from the people you count on most for your success.

David

[Dennis Handly]

>the majority of posters with questions on the Enterprise Site were IT professionals or users who worked with many printers, mostly laserjets in a network situation.

I've also seen a lot of home users but that would depend on the board.

>The site has no sense of order (There is not even a thread for Laser Jets) as it is a mish mush of posts, mostly for inkjet printers.

I would have thought they would have dropped each board intact, so they don't have to do any thinking of where to move.  Then later spend time on a re-org, if needed.

Or at least asked for opinions.

>Moving the Enterprise Forum into this site is a major blunder on HP's part

Well, HP Inc.'s part.  :-)  There would be legal reasons why it can't stay in the EBC.

>I can suggest that you start a separate forum at the consumer site moving an exact image of what you had at the Enterprise site and label it for IT professionals.

Well, not a forum but separate boards or categories.

>the ability to attach documents and files to posts which is not available on the consumer site.

Wow!  I would have thought they would have had that, unless they think it could be or was abused?

Is there a corresponding topic on the Support Forum about this?

[Dennis Handly]

Found a migration problem with @name entries.  My name was mentioned in a topic:

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Accessing-a-Printer-Hard-Drive/m-p/5069728

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Accessing-a-Printer-Hard-Drive/m-p/5069729#M149529

@DennisHandly had a hyperlink that was converted to:

http://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/22676

It seems that the site was translated but not the ID part.

>Posts from the recent past will be migrated over

It appears this means anything before 2013-01-01 will be lost?

>but don’t worry, your links to these posts will be redirected to the new boards in the HP Support Forums.

Huh?  They don't seem to be redirected, ones in the posts:

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Extra-Page-print/m-p/5051262#M142807

And ones that shouldn't change, since into EBC:

http://h30434.www3.hp.com/t5/Notebook-Hardware/Can-t-find-drivers-for-Zbook-15/m-p/5055893#M177772

And ones that shouldn't change:

[Dennis Handly]

Found another problem.

The board Toptools seems to be in the process of moving to the Support forum.

But this product supported servers and not Workstations/PCs.

http://h30499.www3.hp.com/t5/ITRC-Top-Tools-Forum/bd-p/itrc-246

If anything it should be moved to Obsolete:

http://h30499.www3.hp.com/t5/Obsolete-Products/ct-p/SW_OBP

It's creation topic:

http://h30499.www3.hp.com/t5/ITRC-Top-Tools-Forum/Changes-added-to-the-OpenView-forum/m-p/2499994