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06-15-2015 02:18 PM
06-15-2015 02:18 PM
Re: Printing, Personal Computing and Mobile Boards migrating to HP Support Forums
I agree this is not being handled well. I respect the opinion that mixing home users with enterprise users has some drawbacks, but there are questions pertaining to the same products and issues across both communities. This is the main drawback of having separate communities. I initially joined several years ago and inadvertently ended up with an account in both groups. I didn't discover that until I came back switching back to HP after spending several years using another vendor. I would prefer that both communities and the respective accounts be merged completely.
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06-18-2015 12:58 AM - edited 06-18-2015 12:59 AM
06-18-2015 12:58 AM - edited 06-18-2015 12:59 AM
Re: Printing, Personal Computing and Mobile Boards migrating to HP Support Forums
>I would prefer that both communities and the respective accounts be merged completely.
This can not be done for legal reasons.
Going forward there will be two separate companies and two forums.
And all your PC/mobile topics have been moved to the Support forum.
Or do you now have two accounts in the Support forum due to the move and you want them merged?
If so, you need to ask there.
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06-18-2015 02:53 PM
06-18-2015 02:53 PM
Re: Printing, Personal Computing and Mobile Boards migrating to HP Support Forums
@Dennis Handly wrote:>I would prefer that both communities and the respective accounts be merged completely.
This can not be done for legal reasons.
Going forward there will be two separate companies and two forums.
And all your PC/mobile topics have been moved to the Support forum.
Or do you now have two accounts in the Support forum due to the move and you want them merged?
If so, you need to ask there.
PM sent.
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06-30-2015 09:40 AM - edited 06-30-2015 09:46 AM
06-30-2015 09:40 AM - edited 06-30-2015 09:46 AM
Re: Printing, Personal Computing and Mobile Boards migrating to HP Support Forums
I think you've hit on the eternal question regarding online forums: When do you divide, and when do you combine? Most times, those decisions are driven by much larger forces.
We went through very similar feedback when we merged the Business Support Center and IT Resource Center into the Enterprise Business Community several years ago. We heard that some people liked the fact that they did not have to go to three different places to ask questions about the same product, while others did not prefer the interplay between home, small business, and enterprise users. The legacy sites had many appreciative users, but did not offer the same security or other features of our current platform. Maintaining multiple sites covering the same data generates information disconnects, and leads to the same questions being asked multiple times, sometimes with overlapping or conflicting solutions.
Thank you for sharing feedback with us,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard
Thanks,
Warren_Admin
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07-09-2015 10:10 AM
07-09-2015 10:10 AM
Re: Printing, Personal Computing and Mobile Boards Migrating to HP Support Forums
Oh Deer, what have I gotten myself into? Where did my printing query go?
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07-10-2015 11:29 AM
07-10-2015 11:29 AM
Re: Printing, Personal Computing and Mobile Boards Migrating to HP Support Forums
>Where did my printing query go?
Into limbo. :-)
Your topic is here:
http://h30499.www3.hp.com/t5/Your-Questions-Regarding-HP/LaserJet-2100M-printing-issue/m-p/6763440
As stated there, you need to use the HP Support Forum:
http://h30434.www3.hp.com/
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08-17-2015 09:10 AM - edited 08-17-2015 09:14 AM
08-17-2015 09:10 AM - edited 08-17-2015 09:14 AM
Re: Printing, Personal Computing and Mobile Boards Migrating to HP Support Forums
Enterprise Business Support Forums: What Moved Where
This is the mapping of the boards as they were on the Enterprise Business Community, to their new host, the HP Support Forums. I do not have all of the URLs for these, but here are the names of the boards, old and new.
06-01-2015 10:23 AM - edited 06-01-2015 10:27 AM
Enterprise Business Community | Enterprise Business Community Past Location | Consumer Support Forums Board | Consumer Support Forum Current Location Name | |
Printing and Digital Imaging | Printers - LaserJet | Printers and All-In-Ones | Printing Issues & Troubleshooting | |
Printing and Digital Imaging | Multifunction and All-in-One | Printers and All-In-Ones | Printing Issues & Troubleshooting | |
Printing and Digital Imaging | Printers - Designjet & Large Format | Printers and All-In-Ones | DesignJet, Large Format Printers & Digital Printing Press | |
Printing and Digital Imaging | Archived Printing Boards (Category) | Notebook, Desktop, and Printing (archived topics) | Printers and All-In-Ones (Reply Only) | |
Printing and Digital Imaging | Print Servers, Network Storage & Web Jetadmin | Printers and All-In-Ones | Printer Networking and Wireless | |
Printing and Digital Imaging | Scanners | Printers and All-In-Ones | Scanning, Faxing, and Copying | |
Printing and Digital Imaging | Macintosh-Compatible Products | Printers and All-In-Ones | Mac Printing and Scanning | |
Printing and Digital Imaging | Printers - Deskjet | Printers and All-In-Ones | Printing Issues & Troubleshooting | |
Printing and Digital Imaging | Digital Senders | Printers and All-In-Ones | Scanning, Faxing, and Copying | |
Printing and Digital Imaging | Software | Printers and All-In-Ones | Printer, All-in-One Software & Drivers | |
Printing and Digital Imaging | Printing and Digital Imaging Knowledge Base (TKB) | Notebook, Desktop, and Printing (archived topics) | Printers and All-In-Ones (Reply Only) | |
Printing and Digital Imaging | Fax and Copiers | Printers and All-In-Ones | Scanning, Faxing, and Copying | |
Printing and Digital Imaging | Photosmart Products | Printers and All-In-Ones | Printing Issues & Troubleshooting | |
Printing and Digital Imaging | Photo Systems | Printers and All-In-Ones | Other Printing Questions | |
Printing and Digital Imaging | HP Designjet ePrint and Share | Printers and All-In-Ones | ePrint, Print Apps, Mobile Printing, and ePrintCenter | |
Printing and Digital Imaging | Digital Printing Press | Printers and All-In-Ones | DesignJet, Large Format Printers & Digital Printing Press | |
Printing and Digital Imaging | HP JetAdvantage On Demand | Printers and All-In-Ones | ePrint, Print Apps, Mobile Printing, and ePrintCenter | |
Categories Desktops and Workstations | Business PCs - Compaq, Elite, Pro | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Workstations - z series, xw series, and legacy x and w series | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Workstations - Thin Clients | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Home PCs - Pavilion, Presario | Desktop Computers, Sprout by HP & Monitors | Desktop Hardware | |
Categories Desktops and Workstations | Monitors | Desktop Computers, Sprout by HP & Monitors | Desktop Audio, Video, & Monitors | |
Categories Desktops and Workstations | Workstations - Itanium-Based, hp9000, Visualize | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Business PCs - Evo, Deskpro, Vectra, Kayak, Brio, e-PC | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Archived Desktops and Workstations Boards (Category) | Notebook, Desktop, and Printing (archived topics) | Commercial Desktop and Workstation (Reply Only) | |
Categories Desktops and Workstations | Point of Sale (POS) Systems | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Remote PC Solutions | Desktop Computers, Sprout by HP & Monitors | Business PCs, Workstations and Point of Sale (POS) Systems | |
Categories Desktops and Workstations | Desktops and Workstations Knowledge Base (TKB) | Notebook, Desktop, and Printing (archived topics) | Commercial Desktop and Workstation (Reply Only) | |
Mobile Boards | Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE | Laptop and Notebook Computers | Notebook Hardware | |
Mobile Boards | Notebook PCs - Envy, Pavilion, Presario | Laptop and Notebook Computers | Notebook Hardware | |
Mobile Boards | Calculators | Tablets and Mobile Devices | Calculators and Business Handheld Devices | |
Mobile Boards | Handhelds - iPaq | Tablets and Mobile Devices | Calculators and Business Handheld Devices | |
Mobile Boards | Notebook PC - Omnibooks, EVO | Laptop and Notebook Computers | Notebook Hardware | |
Mobile Boards | Mobile Knowledge Base (TKB) | Notebook, Desktop, and Printing (archived topics) | Commercial Desktop and Workstation (Reply Only) | |
Mobile Boards | HP Support Center Mobile App | Tablets and Mobile Devices | Other Mobile Software and Apps | |
Mobile Boards | Handhelds/Palmtops - Jornada, Palmtop, Omnigo | Tablets and Mobile Devices | Calculators and Business Handheld Devices | |
Software | HP PC Client Management | Other HP Products and Technologies. | ||
Software | ITRC Top Tools Forum | Notebook, Desktop, and Printing (archived topics) | Commercial PC Software (Reply Only) | |
Software | HP SoftPaq Download Manager | Other HP Products and Technologies. | ||
Software | ITRC HP SkyRoom Forum | Notebook, Desktop, and Printing (archived topics) | Commercial PC Software (Reply Only) |
I hope this is helpful,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard
Thanks,
Warren_Admin
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08-17-2015 10:39 AM
08-17-2015 10:39 AM
Re: Printing, Personal Computing and Mobile boards migrating to HP Support Forums
As I mentioned above in:
What are the plans to move these last two PC boards?
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01-19-2016 01:38 PM
01-19-2016 01:38 PM
Re: Printing, Personal Computing and Mobile Boards Migrating to HP Support Forums
Can you please note where Web Jetadmin subfourm has moved to? I am unsure based on what you are showing in your screenshot.
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01-20-2016 06:44 AM
01-20-2016 06:44 AM
Re: Printing, Personal Computing and Mobile Boards Migrating to HP Support Forums
> Can you please note where Web Jetadmin subfourm has moved to?
There is no longer a dedicated WebJet Admin subforum on the new consumer website.
I'd like to think the most appropriate area would be JetAdvantage sub found here: http://h30434.www3.hp.com/t5/JetAdvantage-Printing-Applications-and-Services/bd-p/JetAdvantage
"Questions about HP JetAdvantage or other printing applications and services from HP? "
The most recent WJA posts appear to be under the generic printer software and drivers sub found here: http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/bd-p/Software
"Have questions on how to install a driver, or print from an application, post a question here."
Otherwise for the most exposure you could try your luck with the generic laserjet subs and provide propper tagging in hopes of attracting someone who can comment on your problem.