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First Call Support options?

mreedy-IHD
Occasional Visitor

First Call Support options?

What types of resources are available for providing first call support (Level 0-1) on HP Hardware bundled with ISV solutions?

 

  • Are there companies familiar with HP hardware who an ISV/OEM partner can outsource to?
  • Can an ISV/OEM partner outsource this function to HP?
  • Do most ISV/OEM partners handle this internally or do they outsource?

 

Thanks,

 

Mark Reedy

IHD Services | A Division of Unitiv Inc