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BPM 9.23 won't install

Frequent Advisor

BPM 9.23 won't install

We are installing BPM 9.23 on Windows and cannot get the install to complete.  Installer runs but exits while installing LGSA and then the system reboots.  LR bits appear to get installed but no BPM are ever installed nor does the post-install ever start.

 

When we compare a successful install to our we can see that nothing occurs after the LGSA install.

 

Successful:

............

 2014-01-29 15:43:39,476 INFO - Executing initialize action : Installing LGSA... 
2014-01-29 15:49:11,710 INFO - Executing the initialize actions for package HPBpmJRE 9.23.541 (HP BPM JRE Package) 

...........

 

Our install:

 From our Installer it quits after the Installing LGSA entry: 
 
2014-01-30 10:09:28,048 INFO - Executing initialize action : Installing LGSA... 
 2014-01-30 10:14:45,700 INFO - Final clean-up of the installer, temporary files and runtime resources.

 

Thanks - 

 

Tom

9 REPLIES
HPE Expert

Re: BPM 9.23 won't install

BPM 9.23 should be installed on a dedicated machine - so no other applications.
Esteemed Contributor [Founder]

Re: BPM 9.23 won't install

I have some recommendations for that issue:


 - If this windows is 2008 , make sure that you disable UAC.

 - Try to use another source of BPM

 - Make sure that you did disable any AV installed

 - Make sure that you are installing with admin rights

 

Hope this can help you

 

Thank you

Haytham Hosny
Trusted Contributor

Re: BPM 9.23 won't install

This may be a known problem on the installation. I suggets you open a support case to get a resolution.

We are working to provide a new BPM9.23 with few installation fixes, if this is a new problem I want to make sure that we are adding a fix also to this one.

 

Regards,
Noam

Trusted Contributor

Re: BPM 9.23 won't install

Hi,

 

I've successfully installed BPM 9.23 after multiple tries.

 

But it won't start. Whenever I try to start it, I get the below error.

Is there any alternatives to make it work??

 

Regards,

Ashok

Trusted Contributor

Re: BPM 9.23 won't install

Hi,

UAC was enabled on the system. After disabling the UAC, it started working.

BPM needs latest Java version to be able to display Admin page on browser.

Regards,
Ashok

Re: BPM 9.23 won't install

I'm having the same issue, how ist hat new isntall coming.  The only 9.23 I can find is the iso in my updates.  Any other installs available.  The only ohter BPM I can find is 9.13.  Any others available. 

HPE Expert

Re: BPM 9.23 won't install

Occasional Contributor

Re: BPM 9.23 won't install

hi

 

i am facing the same issue on windows server 2008 R2 64 bit enterprise edition

 

Pl suggest ASAP

 

 

HPE Expert

Re: BPM 9.23 won't install

BPM 9.24 is out now ! I suggest you try to install that version.