HPE InfoSight – most advanced AI for infrastructure – now allows integration with 3rd party apps

[Ronak_Chokshi]

Organizations use a variety of ticket management, case management, IT service management (ITSM), and BI tools to improve infrastructure uptime. With the new API interface, HPE InfoSight will continue to deliver predictive support alerts through these tools and continue to avert IT disruptions, just as our customers expect from us.

For more than a decade, HPE InfoSight, the industry’s most advanced AI for infrastructure, has led the way towards autonomous IT operations. Customers have trusted HPE InfoSight to watch over their infrastructure 24/7 so they don’t have to spend days, nights, and weekends dealing with infrastructure issues anymore. As my colleague Simon Watkins describes in his blog here, with HPE InfoSight we have re-defined premiere support for our enterprise customers. With this experience, you don’t even have to call HPE Support 90% of the time because we’ve already predicted and addressed an issue before you were even aware of it.

With automated support capabilities such as auto-case creation and closure, predictions that constantly improve infrastructure uptime, recommendations for better capacity planning and much more, we continue to innovate as an AIOps platform. These capabilities are the key underpinnings of why our customers have entrusted us with their infrastructure. InfoSight is critical to how our customers experience infrastructure support and we want to make this experience seamless in their existing service and support management processes.

We are excited to announce a new API interface that allows IT to integrate this experience directly into third party applications. As IT teams must ensure that infrastructure alerts are never missed, and potential disruptions are averted at all costs, often this requires several different applications, each serving its own purpose. Organizations use a variety of ticket management, case management, IT service management (ITSM), and BI tools to improve infrastructure uptime. With the new API interface, HPE InfoSight will deliver predictive support alerts through these 3rd party tools, and continue to avert IT disruptions, just as our customers expect from us.

This interface is built on a solid foundation. HPE InfoSight continuously learns from our global installed-base, analyzes millions of sensor data points every day – and with machine learning in the cloud, InfoSight is already designed to ensure your infrastructure is always-on. The API interface now allows enterprise IT to consume important information and alerts from InfoSight within the tools of their choice.

This consolidates infrastructure analytics in a way never been done before, allowing IT to spend more time innovating for the business. We are starting this journey with two public RESTful API endpoints for programmatic access to HPE InfoSight Wellness Issue details on HPE Nimble Storage.

1. /Issues: Retrieve a list of wellness issues with filters for severity, date range, etc.
2. /Issue: Get details for a specific wellness issue

The Wellness dashboard provides a comprehensive list of alerts including hardware failures, critical firmware upgrades and recommendations, configuration issues, security events, and more. These issues are clearly arranged by category and critical business impact. More importantly, it shows that InfoSight has acknowledged the individual issues, and automatically created and closed a case against most of them, with HPE Support. In such cases, InfoSight prescribes a recommendation on how to solve the issue, saving the user a significant amount of time and effort that s/he would otherwise have to spend troubleshooting the problems.

As an example, if an array of HPE Nimble Storage has a disk reporting failure, InfoSight will alert the user of this failure, describe the issue in detail and whether or not a case has been automatically created or closed. This information is already available to customers familiar with the Wellness Dashboard on the HPE InfoSight portal. The new API interface now allows enterprise IT to consume these important insights within the tools of their choice.

In addition, we also recognize that ServiceNow is one of most widely used ITSM applications in the industry. So, we went a step further with them to provide a complimentary ServiceNow Integration Configuration Pack to easily integrate our APIs for enterprises who already use ServiceNow.

How to access the APIs:

It is super easy and fast to integrate these APIs into your environment.

1. Log in to https://infosight.hpe.com. Note: Admin role is required.
2. Select the correct Organization and navigate to Settings/API Access
3. Add a new Application, select the Wellness API, and generate a Client Key and Client Secret pair. These will be required when making Wellness API calls.
4. Integrate Wellness APIs into your application.

While these are limited to HPE Nimble Storage for now and only to wellness information, we plan on extending these to other HPE products, as well as add performance and asset metrics, in the future.

Stay tuned!

For more information:

• Technical Specification Document for the APIs:

https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_HPE_infosight_wellness_spec.pdf

• Technical Specification Document for the Service Now Integration:

https://infosight.hpe.com/InfoSight/media/cms/active/public/pubs_HPE_infosight_servicenow.pdf

You can also check out this new blog by Fatima Hassan, "HPE InfoSight Northbound APIs: Bringing the Power of InfoSight Home", in the HPE Developer Community.

Ronak Chokshi
Hewlett Packard Enterprise

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