Failed to create vCenter snapshot associated with volume collection

[vmw9]

I am getting this error in nimble:

Failed to create vCenter snapshot associated with volume collection xxxxx  schedule DailyRetain15 for virtual machine vsm-n1kv-2 because virtual machine tools in the guest are not running.

I cannot install vmware tools on this vm since its a vendor proprietry appliance.

anyt idea what to do?

[tmoore106 · Accepted solution]

You can place it in it's own datastore and not use vmware synchronization when taking snaps.

[vmw9]

what is difference between using vmware sychorization vs no synch?

[rfenton4]

No synch does not call the VMTools agent to quiesce the filesystem and does not create a VMWare snapshot in order to get a application-consistent snapshot.

If none is used then you will have a crash-consistent