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03-02-2015 08:23 AM
03-02-2015 08:23 AM
How do I get CS300 Array Controllers Back in Sync?
I am in the process of configuring a CS300.
For some reason during initial set-up admin access was 'lost' whilst consoled on via controller A although controller B was still accessible using ‘admin/admin’, so I ran the ‘set-up’ command via the CLI and continued set-up using the GUI without any issues. However, it looks as though the two controllers are out-of-sync and controller A is showing as 'unknown' in the GUI and remains inaccessible via CLI.
I'd appreciate any help the community can offer.
Thanks!
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03-02-2015 10:13 AM
03-02-2015 10:13 AM
Re: How do I get CS300 array controllers back in sync?
Dean,
My first guess is there is a network configuration issue on controller A. I would verify that you can ping the ports on the A side.
Definitely open a case with support (877-364-6253 x2), they can help you troubleshoot this issue.
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03-03-2015 05:35 AM
03-03-2015 05:35 AM
Re: How do I get CS300 array controllers back in sync?
Thanks Patrick, it's certainly a strange one! Support are having look today and commented that it's "not expected behaviour" so fingers crossed it can be sorted.
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03-03-2015 01:51 PM
03-03-2015 01:51 PM
Re: How do I get CS300 array controllers back in sync?
I've seen it before where the unknown controller hasn't powered on - this is usually resolved by pressing the on switch once which powers up the controller
Support will check for this though and advise accordingly