5308XL PoE Problems

[onedread23]

Hi,

we have an 5308XL Switch in one of our remote locations. Over the weekend i have problems to get PoE to work propably.

so i got the following log entries:

W 05/04/13 09:57:22 chassis: Slot H Ext Power Supply connected but not responding.

W 05/04/13 09:57:20 chassis: Slot G Ext Power Supply: 12V Fault Failures: 1.
W 05/04/13 09:57:20 chassis: Slot G Ext Power Supply: -50V Fault Failures: 1.

 Status and Counters - System Power Status for slot G

  Maximum Power       :   0 W           Operational Status  : Faulty
  Power In Use        :   0 W +/- 6 W   Usage Threshold (%) : 80   


 Status and Counters - System Power Status for slot H

  Maximum Power       :   0 W           Operational Status  : Faulty
  Power In Use        :   0 W +/- 6 W   Usage Threshold (%) : 80 

what does this exactly mean are the power supplies broken?

How can i resolve this problem, might an switch restart help?

regards

W 05/04/13 09:57:22 chassis: Slot H Ext Power Supply connected but not
            responding.

[RudyW]

It looks like the power supply has failed or is failing. 

I suggest removing and reseating the power supplies and cables. If that does not solve the problem, you should contact HP support to have the hardware replaced under the lifetime warranty.