Aruba 2530 is not accessible

[ManishChawda]

Hi,

I have 2 locations.

Both Locations are connected using IPSEC

Location A where I am sitting and Location B where I have installed Aruba 2530.

The Aruba is accessible @ Location B but if I try to access from Location A, nothing happens and blank page is displayed

At the same location HP 5510 / 1950 have installed, they both are accessible from Location A.

Kindly guide me what needs to be checked to rectify it.

Regards,

Manish Chawda

[akg7]

Hi,

Kindly share working and non working config.

Thanks!

[ManishChawda]

Hi,

As requested kindly find the running config.

======================================

Running configuration:

; J9775A Configuration Editor; Created on release #YA.16.07.0003
; Ver #14:01.44.00.04.19.02.13.98.82.34.61.18.28.f3.84.9c.63.ff.37.27:45
hostname "UMARUBA2530-113"
ip route 0.0.0.0 0.0.0.0 172.16.11.2
snmp-server community "public" unrestricted
vlan 1
name "DEFAULT_VLAN"
no untagged 1-52
ip address dhcp-bootp
exit
vlan 11
name "VLAN11"
tagged 1
ip address 172.16.11.3 255.255.255.224
exit
vlan 12
name "VLAN12"
untagged 2-52
tagged 1
no ip address
exit
vlan 13
name "VLAN13"
tagged 1
no ip address
exit
spanning-tree
spanning-tree mode rapid-pvst
no tftp server
no dhcp config-file-update
no dhcp image-file-update
no dhcp tr69-acs-url
activate software-update disable
activate provision disable
password manager
password operator

==================================

Regards,

Manish Chawda

[ManishChawda]

Please advise!

[akg7]

HI,

Could you please check if the default route is configured at other side or not?

If possible share other side configuration.

Thanks!

[ManishChawda]

Hi,

Thanks for your reply.

As I have mentioned in my starting discussion, that I am accessing using IPSEC on UTM. The switch itself is accessible where it is located, but if I am accessing the same switch from other Location using IPSEC, then it is not accessible. Rest other 2 swtiches are accessible using IPSEC.

As it is mentioned in the config that the static route is 172.16.11.2, which is accessible. 

Based on the configuration, where I need to look ? Into the configuration of switch or the UTM in which I have configured IPSEC?

Kindly advise.

Regards,

Manish

[akg7]

Hi,

Could you please share other end configuration so. will try to replicate or you can log a ticket with remote support?

Thanks!

[ManishChawda]

Hi,

Thanks for your reply.

Can you guide me as to how to log a ticket with remote support. ?

Regards,

Manish Chawda

[akg7 · Accepted solution]

Hi,

Please reach out to Aruba Welcome Center by using below numbers and provide serial number to them:

18009434526

or

+14087541200

Thanks!