Aruba 2930F POE ISSUE !

[alexlorenzo12]

Hello! 

We have a SW 2930F with the WC_16_09_0012 image that fails the POE on all ports.

The PoE port Status is Fault in all ports. 

PoE Pwr Pwr Pre-std Alloc Alloc PSE Pwr PD Pwr PoE Port PLC PLC
Port Enab Priority Detect Cfg Actual Rsrvd Draw Status Cls Type
------ ---- -------- ------- ----- ------ ------- ------- ------------ --- ----
1 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
2 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
3 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
4 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
5 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
6 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
7 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
8 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
9 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
10 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
11 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
12 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
13 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
14 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
15 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
16 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
17 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
18 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
19 Yes low off usage usage 0.0 W 0.0 W Fault 0 -
20 Yes low off usage usage 0.0 W 0.0 W Fault 0 -

[drk787]

Hi @alexlorenzo12 

Does the 'show log' output indicate any PoE controller or Self test failure. Can you share the 'show tech' output to validate the issue, the switch could be faulty and might need RMA. Alternatively you can log a case with support who will validate the issue and provide you the replacement.

[alexlorenzo12]

Hi, thanks for your quick response!

The only message related with PoE that is see is:

"With this SW release the poe-value field is not allowed to be set when poe-alloc-by is not value. Changing to default value of 17w."

[drk787]

Hi @alexlorenzo12 

The message "With this SW release the poe-value field is not allowed......" is an information message. The 'show tech' may help us to identify if its hardware issue. You may capture the 'show tech' output and search for the keyword 'selftest' and check the status.

Example:

poe_controller_show_all

Port y (channel y): selftest = FAILED
pongEnable = 0, legacyEnable = 0
detEnable = 0, classEnable = 0
hpEnable = 0, portStatus = 0
detectStatus = 0, classStatus = -1

[alexlorenzo12]

Hi @drk787!

All ports get a self test passed result.

Port 1 (channel 1): selftest = PASSED
pongEnable = 0, legacyEnable = 0
detEnable = 1, classEnable = 1
hpEnable = 1, portStatus = 1
detectStatus = 6, classStatus = -1
operMode = 2, disconnectMode = 0
iCutRange = 0, rDis = 0
class4(2-evt) = 0, FET status = 0
iCut = 20, iLimit = 0
Voltage(dV) = 0, current(mA) = 0, power(mW) = 0

Port 2 (channel 2): selftest = PASSED
pongEnable = 0, legacyEnable = 0
detEnable = 1, classEnable = 1
hpEnable = 1, portStatus = 1
detectStatus = 6, classStatus = -1
operMode = 2, disconnectMode = 0
iCutRange = 0, rDis = 0
class4(2-evt) = 0, FET status = 0
iCut = 20, iLimit = 0
Voltage(dV) = 0, current(mA) = 0, power(mW) = 0

.....

Port 48 (channel 4): selftest = PASSED
pongEnable = 0, legacyEnable = 0
detEnable = 1, classEnable = 1
hpEnable = 1, portStatus = 1
detectStatus = 6, classStatus = -1
operMode = 2, disconnectMode = 0
iCutRange = 0, rDis = 0
class4(2-evt) = 0, FET status = 0
iCut = 20, iLimit = 0
Voltage(dV) = 0, current(mA) = 0, power(mW) = 0

I have no idea what's going on. The SW PoE LED was constantly on and off.

Thanks

[alexlorenzo12 · Accepted solution]

At the end we have sent it to our distributor for an RMA.

Thanks for your help!