Aruba 5412R Switch (J9822A) power module not powered

[Vincentw0]

Hello,

We are having a problem with our Aruba 5412R Switch (J9822A) where power modules do not power up after a re-plugged power cable.  I have to re-seat the failed power module and then all works fine.

Each power module could work fine in every slot 1-4. It looks like a logical issue to me, but i am not sure if it is a bug or could be fixed by any ver. of firmware.

Anyone could help me on this please?

Software revision  : KB.16.08.0001       

ROM Version        : KB.16.01.0009       

Thanks in advanced.

Vincentwo

[parnassus]

What's about providing some more info?

Such as:

HP J9851A Switch 5412Rzl2
Software revision KB.16.05.0007

Aruba# show system power-supply

Power Supply Status:

 PS#    Model      Serial          State         AC/DC  + V    Wattage
 ---- --------- ------------ ----------------- -------------- ---------
   1   J9829A    CN6AKXXXXX   Powered           AC 120V/240V     1100
   2   J9829A    CN6AKXXXXX   Powered           AC 120V/240V     1100
   3   J9829A    CN6AKXXXXX   Powered           AC 120V/240V     1100
   4   J9829A    CN6AKXXXXX   Powered           AC 120V/240V     1100

   4 /  4 supply bays delivering power.
   Total power: 4400 W

Aruba# show system power-supply detailed

 Status and Counters - Power Supply Detailed Information

  PS Model  Serial     State            Status
  -- ------ ---------- ---------------- -------------------------------------
  1  J9829A CN6AKXXXXX Powered          AC Power Consumption : 64 Watts
                                        AC MAIN Voltage      : 229 Volts
                                        Power Supplied       : 43 Watts
                                        Power Capacity       : 1100 Watts
                                        Inlet Temp (C/F)     : 29.5C/84.2F
                                        Internal Temp (C/F)  : 54.7C/129.2F
                                        Fan 1 Speed          : 1125 RPM (33%)
                                        Fan 2 Speed          : 1110 RPM (32%)

  2  J9829A CN6AKXXXXX Powered          AC Power Consumption : 65 Watts
                                        AC MAIN Voltage      : 229 Volts
                                        Power Supplied       : 44 Watts
                                        Power Capacity       : 1100 Watts
                                        Inlet Temp (C/F)     : 26.9C/78.8F
                                        Internal Temp (C/F)  : 51.8C/123.8F
                                        Fan 1 Speed          : 1110 RPM (32%)
                                        Fan 2 Speed          : 1080 RPM (31%)

  3  J9829A CN6AKXXXXX Powered          AC Power Consumption : 63 Watts
                                        AC MAIN Voltage      : 229 Volts
                                        Power Supplied       : 41 Watts
                                        Power Capacity       : 1100 Watts
                                        Inlet Temp (C/F)     : 29.1C/84.2F
                                        Internal Temp (C/F)  : 49.9C/120.2F
                                        Fan 1 Speed          : 1170 RPM (34%)
                                        Fan 2 Speed          : 1080 RPM (31%)

  4  J9829A CN6AKXXXXX Powered          AC Power Consumption : 68 Watts
                                        AC MAIN Voltage      : 230 Volts
                                        Power Supplied       : 46 Watts
                                        Power Capacity       : 1100 Watts
                                        Inlet Temp (C/F)     : 26.7C/78.8F
                                        Internal Temp (C/F)  : 48.5C/118.4F
                                        Fan 1 Speed          : 1170 RPM (34%)
                                        Fan 2 Speed          : 1170 RPM (34%)



   4 /  4 supply bays delivering power.
   Currently supplying 174 W / 4400 W total power.

   Refer to command's help option for field definitions

[Vincentw0]

Hi Parnassus,

FYI. i tried to get logs as you did, below are the results.

Chassis: 5412Rzl2 J9851A

Software revision : KB.16.08.0001
ROM Version : KB.16.01.0009 


5412R# show system power-supply  detailed 
 <cr>

 Status and Counters - Power Supply Detailed Information 

  PS Model  Serial     State            Status
  -- ------ ---------- ---------------- -------------------------------------
  1  J9829A CN84KXXXXX Powered          AC Power Consumption : 195 Watts
                                        AC MAIN Voltage      : 226 Volts
                                        Power Supplied       : 192 Watts
                                        Power Capacity       : 1100 Watts
                                        Inlet Temp (C/F)     : 35.5C/95.0F
                                        Internal Temp (C/F)  : 57.0C/134.6F
                                        Fan 1 Speed          : 1140 RPM (33%)
                                        Fan 2 Speed          : 1125 RPM (33%)

  2  J9829A CN84KXXXXX Powered          AC Power Consumption : 198 Watts
                                        AC MAIN Voltage      : 220 Volts
                                        Power Supplied       : 194 Watts
                                        Power Capacity       : 1100 Watts
                                        Inlet Temp (C/F)     : 29.5C/84.2F
                                        Internal Temp (C/F)  : 49.3C/120.2F
                                        Fan 1 Speed          : 1155 RPM (33%)
                                        Fan 2 Speed          : 1170 RPM (34%)

  3  J9829A CN84KXXXXX Not Powered      

  4                    Not Present      

 

   2 /  4 supply bays delivering power.
   Currently supplying 386 W / 2200 W total power.


M 04/06/19 08:54:41 02796 chassis: AM1: Internal power supply 1 inserted. Total
            fault count: 0.
M 04/06/19 08:54:41 02797 chassis: AM1: Internal power supply 1 is OK. Total
            fault count: 0.
M 04/06/19 08:54:41 02798 chassis: AM1: Internal power supply 1 main PoE power
            OK. Total fault count: 0
M 04/06/19 08:54:41 02796 chassis: AM1: Internal power supply 2 inserted. Total
            fault count: 0.
M 04/06/19 08:54:41 02793 chassis: AM1: Internal power supply 2: Main inlet
            faulted. Total fault count: 0.
M 04/06/19 08:54:41 02796 chassis: AM1: Internal power supply 3 inserted. Total
            fault count: 0.
M 04/06/19 08:54:41 02793 chassis: AM1: Internal power supply 3: Main inlet
            faulted. Total fault count: 0.
M 04/07/19 07:51:01 02793 chassis: AM1: Internal power supply 1: Main inlet
            faulted. Total fault count: 0.
I 04/07/19 07:51:01 00933 chassis: AM1: Chassis running at reduced backplane
            capacity
W 04/07/19 07:51:01 00549 chassis: AM1: Insufficient power supplies to power
            Slot G
M 04/07/19 07:51:01 02798 chassis: AM1: Internal power supply 1 main PoE power
            faulted. Total fault count: 1
M 04/07/19 07:51:01 02797 chassis: AM1: Internal power supply 1 is faulted.
            Total fault count: 2.
I 04/07/19 07:51:19 02793 chassis: AM1: Internal power supply 1: Main inlet OK.
            Total fault count: 2.
M 04/07/19 07:51:19 02793 chassis: AM1: Internal power supply 1: Main inlet
            faulted. Total fault count: 2.
I 04/07/19 07:51:19 02793 chassis: AM1: Internal power supply 1: Main inlet OK.
            Total fault count: 2.
M 04/07/19 07:51:19 02797 chassis: AM1: Internal power supply 1 is OK. Total
            fault count: 2.
M 04/07/19 07:51:19 02798 chassis: AM1: Internal power supply 1 main PoE power
            OK. Total fault count: 2
M 04/08/19 01:42:44 02793 chassis: AM1: Internal power supply 1: Main inlet
            faulted. Total fault count: 2.
I 04/08/19 01:42:44 00933 chassis: AM1: Chassis running at reduced backplane
            capacity
W 04/08/19 01:42:44 00549 chassis: AM1: Insufficient power supplies to power
            Slot G
M 04/08/19 01:42:44 02798 chassis: AM1: Internal power supply 1 main PoE power
            faulted. Total fault count: 3
M 04/08/19 01:42:44 02797 chassis: AM1: Internal power supply 1 is faulted.
            Total fault count: 4.

[parnassus]

Are you sure you have a good/stable power supply line (or lines, if differently connected to Switch's Power Supplies)?

Pretty strange to see also different inlet air temperature on PS number 1 with respect to PS number 2...between 2 and 3 °C of difference is reasonable (our Aruba 5412 is deployed inside a Data Center and surrounding air is clearly strongly cooled)...seeing 6 or more °C is somewhat strange.