Frozen GUI on Aruba 2920 (j9727a)

[Oversampling]

Hi I just got my Aruba 2920 (J9727a - 24G POE) replaced by HPE.

On the new substituted unit I can access the GUI via ethernet but the browser screen freezes immediately after login. I can telnet the machine though, and CLI configure it without issues. The GUI problem occours with all the browsers (Firefox, Chrome, Edge, Explorer: latest versions) I tried.

Nothing else is connected to the switch (just out of the box), just the windows 10 machine I try to login from. Both Windows and third partied antivirus are switched off for the trials.

As the unit was shipped from HPE to replace a defective one, I assume this must be me doing something wrong, but I am out of ideas. Any help would be much appreciated!

Roberto

Aruba 2920 (J9727a - 24G POE) - WB.16.02.0012  ROM WB.16.03

[akg7]

Hello,
Can you share 'show log' output?

Thanks!

[Oversampling]

Hi Akg7,

sure, here it is: (192.168.0.123 is the win 10 PC I'm trying to login from)

Roberto

W 01/01/90 00:23:10 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:24:21 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:25:31 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:26:42 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:27:52 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:29:03 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:30:13 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:31:24 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:32:34 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:33:45 00236 snmp: ST1-CMDR: Security access violation from
-- MORE --, next page: Space, next line: Enter, quit: Control-C

[Oversampling]

Hi Akg7,

sure, here it is: (192.168.0.123 is the win 10 PC I'm trying to login from)

Roberto

W 01/01/90 00:23:10 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:24:21 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:25:31 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)

[Oversampling]

I re-logged in with another machine (win 7 now, IP addr. 192.168.0.125) after rebooting the switch and this is the "show log" while the browser is still frozen on the starting page:

HP-Stack-2920#

HP-Stack-2920#

HP-Stack-2920# sh log

 Keys:   W=Warning   I=Information

         M=Major     D=Debug E=Error

----  Event Log listing: Events Since Boot  ----

I 01/01/90 00:00:30 03802 chassis: System Self test started on  Master

I 01/01/90 00:00:30 03803 chassis: System Self test completed on  Master

I 01/01/90 00:00:31 03802 chassis: System Self test started on  Master

I 01/01/90 00:00:31 03803 chassis: System Self test completed on  Master

I 01/01/90 00:00:31 00550 chassis: Expansion Module A inserted

I 01/01/90 00:00:37 00550 chassis: Expansion Module B inserted

I 01/01/90 00:00:47 03278 stacking: Member 1 (5cb901-1dea80) elected as

            commander. Reason: Stand-alone commander

I 01/01/90 00:00:51 03267 stacking: ST1-CMDR: Failover occurred

I 01/01/90 00:00:51 00061 system: ST1-CMDR: ------------------------------------

            -----

I 01/01/90 00:01:26 00061 system: ST1-CMDR: ------------------------------------

            -----

I 01/01/90 00:01:26 00062 system: ST1-CMDR: Member 1 went down without saving

            crash information

M 01/01/90 00:01:26 03001 system: ST1-CMDR: System reboot due to Power Failure

I 01/01/90 00:01:26 02712 console: ST1-CMDR: USB console cable disconnected

I 01/01/90 00:01:26 02712 console: ST1-CMDR: USB console cable disconnected

I 01/01/90 00:01:26 02759 chassis: ST1-CMDR: Savepower LED timer is OFF.

I 01/01/90 00:01:27 02682 OOBM: ST1-CMDR: OOBM - Enabled globally.

I 01/01/90 00:01:27 00092 dhcp: ST1-CMDR: Enabling Auto Image Config Download

            via DHCP and turning off auto-tftp if enabled

I 01/01/90 00:01:27 05177 ip: ST1-CMDR: Setting IP address 0.0.0.0 as default

            gateway.

I 01/01/90 00:01:27 02604 dhcpv6r: ST1-CMDR: Inclusion of client link-layer

            address in DHCPv6 relay message is disabled.

I 01/01/90 00:01:27 00690 udpf: ST1-CMDR: DHCP relay agent feature enabled

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: TACACS admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: TACACS oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: RADIUS admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: RADIUS oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: SYSLOG admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: SYSLOG oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: TELNET admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: TELNET oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: TFTP admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: TFTP oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: SNTP admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: SNTP oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: SFLOW admin policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: SFLOW oper policy is 'outgoing

            interface'

I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: RADIUS admin policy for IPv6 is

            'outgoing interface'

I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: RADIUS oper policy for IPv6 is

            'outgoing interface'

I 01/01/90 00:01:29 00110 telnet: ST1-CMDR: telnetd service enabled

I 01/01/90 00:01:29 00110 telnet: ST1-CMDR: telnetd service enabled

I 01/01/90 00:01:29 00433 ssh: ST1-CMDR: Ssh server enabled

I 01/01/90 00:01:29 04695 auth: ST1-CMDR: Command authorization method set to

            none.

I 01/01/90 00:01:29 00128 tftp: ST1-CMDR: Enable succeeded

I 01/01/90 00:01:29 00417 cdp: ST1-CMDR: CDP enabled

I 01/01/90 00:01:29 00688 lldp: ST1-CMDR: LLDP - enabled

I 01/01/90 00:01:29 02633 SNTP: ST1-CMDR: Client authentication is disabled.

I 01/01/90 00:01:29 00410 SNTP: ST1-CMDR: Client is enabled.

I 01/01/90 00:01:29 02012 mtm: ST1-CMDR: A non-multicast client: Non-Mcast

            client Op, is registered with client ID:  1

I 01/01/90 00:01:29 04257 dhcp-server: ST1-CMDR: Ping-check configured with

            retry count = 2, timeout = 1

I 01/01/90 00:01:29 04260 dhcp-server: ST1-CMDR: Conflict-logging is disabled

I 01/01/90 00:01:29 05258 central: ST1-CMDR: Aruba Central support mode is

            disabled.

I 01/01/90 00:01:29 05256 central: ST1-CMDR: Connection to Aruba Central server

            has been disabled.

I 01/01/90 00:01:30 00066 system: ST1-CMDR: System Booted

I 01/01/90 00:01:30 03261 stacking: ST1-CMDR: Member active

I 01/01/90 00:01:30 03260 stacking: ST1-CMDR: Member booted

I 01/01/90 00:01:30 02550 chassis: ST1-CMDR: Requesting Co-processor OS image

            location in flash.

I 01/01/90 00:01:30 02552 chassis: ST1-CMDR: Loading of Co-processor OS image in

            progress.

I 01/01/90 00:01:31 02553 chassis: ST1-CMDR: Loading of Co-processor OS image

            complete.

I 01/01/90 00:01:32 03802 chassis: ST1-CMDR: System Self test started on 1/1-24

I 01/01/90 00:01:32 03401 crypto: ST1-CMDR: Function POWER UP passed selftest.

I 01/01/90 00:01:36 03803 chassis: ST1-CMDR: System Self test completed on

            1/1-24

I 01/01/90 00:01:38 02555 chassis: ST1-CMDR: Co-processor Ready

I 01/01/90 00:01:38 02612 mgr: ST1-CMDR: chassis subsystem saved the whole

            running config to startup config.

I 01/01/90 00:01:38 02612 mgr: ST1-CMDR: chassis subsystem saved the whole

            running config to startup config.

I 01/01/90 00:01:41 05083 chassis: ST1-CMDR: Ports 1/1-12: PoE Software updated

            from version 04 to 38.

W 01/01/90 00:01:47 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin

I 01/01/90 00:01:48 05083 chassis: ST1-CMDR: Ports 1/13-24: PoE Software updated

            from version 04 to 38.

W 01/01/90 00:02:58 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:04:08 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:05:19 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:06:29 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:07:40 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:08:51 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:10:01 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:11:12 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:12:22 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

W 01/01/90 00:13:33 00236 snmp: ST1-CMDR: Security access violation from

            192.168.0.123 for the community name or user name : canon_admin (3

            times in 60 seconds)

I 01/01/90 00:19:23 00179 mgr: ST1-CMDR: SME TELNET from 192.168.0.125 - MANAGER

            Mode

----  Bottom of Log : Events Listed = 76  ----

HP-Stack-2920#

[akg7 · Accepted solution]

Hello,

Device is running on very old version: 16.02.0012

Can you please upgrade the software to 16.02.0028?

This might resolve the issue.

Thanks!

[drk787]

@Oversampling 

Can you try clearing the browser cache/cookies. If still issue persists, as 'akg7' recommended, you may try upgrading the switch software. If the problem still persists, you can contact the support number refering the case id against which you got the replacement so that TAC login to the device remotely and troubleshoot.

[Oversampling]

Thank you drk787 and akg7 !

Upgrading to firmware 16.02.0028 (28/10/2019) did the trick and GUI is finally available on the switch.

I noticed that more recent firmware are available (e.g. 16.10.0011 01/01/2021 or also 16.09.0014 03/12/2020): is it advisable to  upgrade to one of these before putting the switch back to operations?

Roberto

[akg7]

Hello,

You can upgrade to any one of them.

Please read release notes Product Supported, Upgrading Restrictions and Guidelines.

Thanks!

[akg7]

Hello,

HPE is awaiting your response. Please confirm status of your query.

Thanks!