Aruba & ProVision-based

Re: Frozen GUI on Aruba 2920 (j9727a)

 
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Oversampling
Occasional Advisor

Frozen GUI on Aruba 2920 (j9727a)

Hi I just got my Aruba 2920 (J9727a - 24G POE) replaced by HPE.

On the new substituted unit I can access the GUI via ethernet but the browser screen freezes immediately after login. I can telnet the machine though, and CLI configure it without issues. The GUI problem occours with all the browsers (Firefox, Chrome, Edge, Explorer: latest versions) I tried.

Nothing else is connected to the switch (just out of the box), just the windows 10 machine I try to login from. Both Windows and third partied antivirus are switched off for the trials.

As the unit was shipped from HPE to replace a defective one, I assume this must be me doing something wrong, but I am out of ideas. Any help would be much appreciated!

Roberto

Aruba 2920 (J9727a - 24G POE) - WB.16.02.0012  ROM WB.16.03

10 REPLIES 10
akg7
HPE Pro

Re: Frozen GUI on Aruba 2920 (j9727a)

Hello,
Can you share 'show log' output?

Thanks!
Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
Oversampling
Occasional Advisor

Re: Frozen GUI on Aruba 2920 (j9727a)

Hi Akg7,

sure, here it is: (192.168.0.123 is the win 10 PC I'm trying to login from)

Roberto


W 01/01/90 00:23:10 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:24:21 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:25:31 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:26:42 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:27:52 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:29:03 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:30:13 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:31:24 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:32:34 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:33:45 00236 snmp: ST1-CMDR: Security access violation from
-- MORE --, next page: Space, next line: Enter, quit: Control-C

Oversampling
Occasional Advisor

Re: Frozen GUI on Aruba 2920 (j9727a)

Hi Akg7,

sure, here it is: (192.168.0.123 is the win 10 PC I'm trying to login from)

Roberto


W 01/01/90 00:23:10 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:24:21 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)
W 01/01/90 00:25:31 00236 snmp: ST1-CMDR: Security access violation from
192.168.0.123 for the community name or user name : canon_admin (3
times in 60 seconds)

Oversampling
Occasional Advisor

Re: Frozen GUI on Aruba 2920 (j9727a)

I re-logged in with another machine (win 7 now, IP addr. 192.168.0.125) after rebooting the switch and this is the "show log" while the browser is still frozen on the starting page:

 

HP-Stack-2920#

HP-Stack-2920#
HP-Stack-2920# sh log
 Keys:   W=Warning   I=Information
         M=Major     D=Debug E=Error
----  Event Log listing: Events Since Boot  ----
I 01/01/90 00:00:30 03802 chassis: System Self test started on  Master
I 01/01/90 00:00:30 03803 chassis: System Self test completed on  Master
I 01/01/90 00:00:31 03802 chassis: System Self test started on  Master
I 01/01/90 00:00:31 03803 chassis: System Self test completed on  Master
I 01/01/90 00:00:31 00550 chassis: Expansion Module A inserted
I 01/01/90 00:00:37 00550 chassis: Expansion Module B inserted
I 01/01/90 00:00:47 03278 stacking: Member 1 (5cb901-1dea80) elected as
            commander. Reason: Stand-alone commander
I 01/01/90 00:00:51 03267 stacking: ST1-CMDR: Failover occurred
I 01/01/90 00:00:51 00061 system: ST1-CMDR: ------------------------------------
            -----
I 01/01/90 00:01:26 00061 system: ST1-CMDR: ------------------------------------
            -----
I 01/01/90 00:01:26 00062 system: ST1-CMDR: Member 1 went down without saving
            crash information
M 01/01/90 00:01:26 03001 system: ST1-CMDR: System reboot due to Power Failure
I 01/01/90 00:01:26 02712 console: ST1-CMDR: USB console cable disconnected
I 01/01/90 00:01:26 02712 console: ST1-CMDR: USB console cable disconnected
I 01/01/90 00:01:26 02759 chassis: ST1-CMDR: Savepower LED timer is OFF.
I 01/01/90 00:01:27 02682 OOBM: ST1-CMDR: OOBM - Enabled globally.
I 01/01/90 00:01:27 00092 dhcp: ST1-CMDR: Enabling Auto Image Config Download
            via DHCP and turning off auto-tftp if enabled
I 01/01/90 00:01:27 05177 ip: ST1-CMDR: Setting IP address 0.0.0.0 as default
            gateway.
I 01/01/90 00:01:27 02604 dhcpv6r: ST1-CMDR: Inclusion of client link-layer
            address in DHCPv6 relay message is disabled.
I 01/01/90 00:01:27 00690 udpf: ST1-CMDR: DHCP relay agent feature enabled
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: TACACS admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: TACACS oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: RADIUS admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: RADIUS oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: SYSLOG admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: SYSLOG oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: TELNET admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: TELNET oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: TFTP admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: TFTP oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: SNTP admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: SNTP oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: SFLOW admin policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: SFLOW oper policy is 'outgoing
            interface'
I 01/01/90 00:01:27 02637 srcip: ST1-CMDR: RADIUS admin policy for IPv6 is
            'outgoing interface'
I 01/01/90 00:01:27 02638 srcip: ST1-CMDR: RADIUS oper policy for IPv6 is
            'outgoing interface'
I 01/01/90 00:01:29 00110 telnet: ST1-CMDR: telnetd service enabled
I 01/01/90 00:01:29 00110 telnet: ST1-CMDR: telnetd service enabled
I 01/01/90 00:01:29 00433 ssh: ST1-CMDR: Ssh server enabled
I 01/01/90 00:01:29 04695 auth: ST1-CMDR: Command authorization method set to
            none.
I 01/01/90 00:01:29 00128 tftp: ST1-CMDR: Enable succeeded
I 01/01/90 00:01:29 00417 cdp: ST1-CMDR: CDP enabled
I 01/01/90 00:01:29 00688 lldp: ST1-CMDR: LLDP - enabled
I 01/01/90 00:01:29 02633 SNTP: ST1-CMDR: Client authentication is disabled.
I 01/01/90 00:01:29 00410 SNTP: ST1-CMDR: Client is enabled.
I 01/01/90 00:01:29 02012 mtm: ST1-CMDR: A non-multicast client: Non-Mcast
            client Op, is registered with client ID:  1
I 01/01/90 00:01:29 04257 dhcp-server: ST1-CMDR: Ping-check configured with
            retry count = 2, timeout = 1
I 01/01/90 00:01:29 04260 dhcp-server: ST1-CMDR: Conflict-logging is disabled
I 01/01/90 00:01:29 05258 central: ST1-CMDR: Aruba Central support mode is
            disabled.
I 01/01/90 00:01:29 05256 central: ST1-CMDR: Connection to Aruba Central server
            has been disabled.
I 01/01/90 00:01:30 00066 system: ST1-CMDR: System Booted
I 01/01/90 00:01:30 03261 stacking: ST1-CMDR: Member active
I 01/01/90 00:01:30 03260 stacking: ST1-CMDR: Member booted
I 01/01/90 00:01:30 02550 chassis: ST1-CMDR: Requesting Co-processor OS image
            location in flash.
I 01/01/90 00:01:30 02552 chassis: ST1-CMDR: Loading of Co-processor OS image in
            progress.
I 01/01/90 00:01:31 02553 chassis: ST1-CMDR: Loading of Co-processor OS image
            complete.
I 01/01/90 00:01:32 03802 chassis: ST1-CMDR: System Self test started on 1/1-24
I 01/01/90 00:01:32 03401 crypto: ST1-CMDR: Function POWER UP passed selftest.
I 01/01/90 00:01:36 03803 chassis: ST1-CMDR: System Self test completed on
            1/1-24
I 01/01/90 00:01:38 02555 chassis: ST1-CMDR: Co-processor Ready
I 01/01/90 00:01:38 02612 mgr: ST1-CMDR: chassis subsystem saved the whole
            running config to startup config.
I 01/01/90 00:01:38 02612 mgr: ST1-CMDR: chassis subsystem saved the whole
            running config to startup config.
I 01/01/90 00:01:41 05083 chassis: ST1-CMDR: Ports 1/1-12: PoE Software updated
            from version 04 to 38.
W 01/01/90 00:01:47 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin
I 01/01/90 00:01:48 05083 chassis: ST1-CMDR: Ports 1/13-24: PoE Software updated
            from version 04 to 38.
W 01/01/90 00:02:58 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:04:08 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:05:19 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:06:29 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:07:40 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:08:51 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:10:01 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:11:12 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:12:22 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
W 01/01/90 00:13:33 00236 snmp: ST1-CMDR: Security access violation from
            192.168.0.123 for the community name or user name : canon_admin (3
            times in 60 seconds)
I 01/01/90 00:19:23 00179 mgr: ST1-CMDR: SME TELNET from 192.168.0.125 - MANAGER
            Mode
----  Bottom of Log : Events Listed = 76  ----
HP-Stack-2920#

 

akg7
HPE Pro
Solution

Re: Frozen GUI on Aruba 2920 (j9727a)

Hello,

Device is running on very old version: 16.02.0012

Can you please upgrade the software to 16.02.0028?

This might resolve the issue.

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
drk787
HPE Pro

Re: Frozen GUI on Aruba 2920 (j9727a)

@Oversampling 

Can you try clearing the browser cache/cookies. If still issue persists, as 'akg7' recommended, you may try upgrading the switch software. If the problem still persists, you can contact the support number refering the case id against which you got the replacement so that TAC login to the device remotely and troubleshoot.

Thank You!
I am an HPE Employee

Accept or Kudo

Oversampling
Occasional Advisor

Re: Frozen GUI on Aruba 2920 (j9727a)

Thank you drk787 and akg7 !

Upgrading to firmware 16.02.0028 (28/10/2019) did the trick and GUI is finally available on the switch.

I noticed that more recent firmware are available (e.g. 16.10.0011 01/01/2021 or also 16.09.0014 03/12/2020): is it advisable to  upgrade to one of these before putting the switch back to operations?

Roberto

akg7
HPE Pro

Re: Frozen GUI on Aruba 2920 (j9727a)

Hello,

 

You can upgrade to any one of them.

Please read release notes Product Supported, Upgrading Restrictions and Guidelines.

 

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
akg7
HPE Pro

Re: Frozen GUI on Aruba 2920 (j9727a)

Hello,

 

HPE is awaiting your response. Please confirm status of your query.

 

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo