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02-13-2021 03:16 AM - edited 02-13-2021 03:19 AM
02-13-2021 03:16 AM - edited 02-13-2021 03:19 AM
Hi I just got my Aruba 2920 (J9727a - 24G POE) replaced by HPE.
On the new subtituted unit I can access the GUI via ethernet but the browser screen freezes immediately after login. I can telnet the machine though, and SLI configure it without issues. The GUI problem occours with all the browsers (Firefox, Chrome, Edge, Explorer: latest versions) I tried. Nothing else is connected to the switch (just out of the box), just the windows 10 machine I try to login from. Both Windows and third partied antivirus are switched off for the trials.
As the unit was shipped from HPE to replace a defective one, I assume this must be me doing somthing wrong, but I am out of ideas. Any help would be much appreciated!
Roberto
Aruba 2920 (J9727a - 24G POE) - WB.16.02.0012 ROM WB.16.03
Solved! Go to Solution.
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02-15-2021 09:42 PM
02-15-2021 09:42 PM
Re: Frozen GUI on Aruba 2920 (j9727a)
Hi,
1) Try clearing the brower cache/cookies.
2) Try secure web access (follow the below link if its not enabled.
3) If still problem persist, you can contact Aruba Support refering the same case Id for which you have got this switch as a replacement so that it can be troubleshooted on a remote session.
I am an HPE Employee
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02-17-2021 05:21 PM
02-17-2021 05:21 PM
Re: Frozen GUI on Aruba 2920 (j9727a)
@Oversampling Hi, have you tried the options given earleri, can you share the status please.
I am an HPE Employee
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02-20-2021 09:38 AM