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12-24-2019 01:30 PM
12-24-2019 01:30 PM
HP 10504 : 3 x redundant PSUs burnt at a time
We found out all 3 x PSUs failed at a time. Where can we collect any history regarding the previous PSU status ( logs etc). If we send the failed PSUs to HP, can they analyse and determine the cause of the failure?
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12-25-2019 03:14 AM
12-25-2019 03:14 AM
Re: HP 10504 : 3 x redundant PSUs burnt at a time
Hello!
I suggest you to open a case with HPE Networking support asap in order to analyze the situation.
Logs needed (the list is not excessive, more details may be requested):
'display diag' output from the switch after the failure
all files from 'diagfile' and 'logfile' directories. If it is an IRF stack, execute 'dir /all' command and collect the files from all file systems.
Support may ask you to send defective PSUs for further analysis, but it depends on their findings during the troubleshooting.
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