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ā10-25-2018 11:31 AM
ā10-25-2018 11:31 AM
I havHP ProCurve Switch 3400cl J4906Ae switch that i purchased used and can not reset the switch the clear switch does not seam to work or is locked .
Can someone tell me if there is another way to clear and reset this switch the console is password locked and i did not get any info with the switch i did get my money refunded so i do own the switch but i can't use it does not make a good conversation piece
Solved! Go to Solution.
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ā10-25-2018 12:13 PM - edited ā10-26-2018 02:48 AM
ā10-25-2018 12:13 PM - edited ā10-26-2018 02:48 AM
Re: HP ProCurve Switch 3400cl J4906A
Pretty strange.
Have you followed suggested troubleshooting actions listed here:
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01815424
and (specifically to reset any password) here:
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c02597105
Report back if you can't solve your issue with provided instructions (I presume you're able to verify by using serial console...).
I'm not an HPE Employee

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ā10-25-2018 04:18 PM
ā10-25-2018 04:18 PM
Re: HP ProCurve Switch 3400cl J4906A
Yes i have and clear button seams to not do anything .I tried console and password locked so i have no idea
I am not the greatest at console or telnet never needed to on my old beloved 1800 24 port gigabit switch best 10 dollars i ever spent and works great !
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ā10-26-2018 12:06 AM
ā10-26-2018 12:06 AM
SolutionI did get the switch reset .
Problem found was a clear switch that was in pieces and to take the switch apart and do a manual shorting of the 2 pins .
Does anyone know if hp sells parts like maybe a switch complete power supply and maybe fans ?
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ā10-26-2018 02:18 AM - edited ā10-26-2018 02:48 AM
ā10-26-2018 02:18 AM - edited ā10-26-2018 02:48 AM
Re: HP ProCurve Switch 3400cl J4906A
Glad you found the culprit.
With regards to option parts (including spare parts) I think only ones listed by HP/HPE for HP ProCurve 3400cl Switch series are officially purcheaseable as parts that can be replaced by user/technician.
Used/New (New Old Stock) option/spare parts or very specific internal parts (fans/power supply units) can eventually be found through other supply channels...and could be physically replaced by you (instead of through a Support Center) but this maybe is going to definitely invalidate product (limited/unlimited) lifetime warranty, if any.
I'm not an HPE Employee

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