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Memory utilization on HP 2620 48 POE+ is too high

 
MohanBabu2287
Occasional Contributor

Memory utilization on HP 2620 48 POE+ is too high

We have received "Memory utilization on HP  2620 48 POE+ is too high" alerts  in monitoring tool but "Show sys information" is showing that 

Memory - Total : 134,217,728
Free : 6,362,512

I have cleared the unwanted logs also in the switch but still alerts reflecting in the panel 

Could you please someone help me ,how can i clear this alert ?

 

 

 

5 REPLIES
parnassus
Honored Contributor

Re: Memory utilization on HP 2620 48 POE+ is too high

Are you referring to an Aruba (HP) 2620 48 PoE+ Switch with SKU J9627A?

If so can you kindly share the Software Version is running on now (RA.xx.xx.xxxx)? Perform a show flash and/or a show version at CLI and report back output(s).

MohanBabu2287
Occasional Contributor

Re: Memory utilization on HP 2620 48 POE+ is too high

Yes same model.

Version info: J9627A Configuration Editor; Created on release #RA.15.08.0009

SGE318-008062# sh flash
Image Size (bytes) Date Version
----------------- ------------ -------- --------------
Primary Image : 9239850 05/09/12 RA.15.08.0009
Secondary Image : 9239850 05/09/12 RA.15.08.0009

Boot ROM Version : RA.15.10
Default Boot : Primary

SGE318-008062# sh ver
Image stamp: /ws/swbuildm/rel_galt_qaoff/code/build/xform(rel_galt_qaoff)
May 9 2012 15:28:43
RA.15.08.0009
474
Boot Image: Primary

 

 

 

 

 

parnassus
Honored Contributor

Re: Memory utilization on HP 2620 48 POE+ is too high

Well, as you see, Software version RA.15.08.0009 is quite old (2012, so 5 Years ago)...at this point it's difficult to say what could be the root cause...if it was a bug (who knows which Software version solved that bug in the past) the only way is to (re)test using an updated Software version (RA.15.18 or RA.16.xx)...or, if you don't want to update your Switch software, the alternative route is to do diagnostic to try to understand which process (or processes) - service - is consuming that amount of Switch's memory.

MohanBabu2287
Occasional Contributor

Re: Memory utilization on HP 2620 48 POE+ is too high

thanks for update ,will try to find the Root cause 

parnassus
Honored Contributor

Re: Memory utilization on HP 2620 48 POE+ is too high

Maybe a process is starving memory or leaking...what is the actual Switch's uptime? after a reboot - if possible - amounts of total (available) and used RAM are immediately the same as they are now or the ratio is completely different (more normal to have a used RAM low value if the Switch isn't doing fancy things)?