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POE Switch - Other Fault

 
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gtait
Advisor

POE Switch - Other Fault

Hi

 

I am having difficulty with a POE Switch. It's a HP 2520-24-POE switch, Version: S.14.03. The operational status for POE shows as faulty and the detection status for all 24 ports shows as "Other Fault". The switch has been power cycled and each time the light on the switch flashes amber indicating a POE error. It's an older switch which could have been used for our phones. My plan was to upgrade the firmware and if this didn't resolve the problem, call it quits and look at buying another POE switch. I understand it's an old discontinued switch. Just wondering if anyone has had this problem in the past and if it can be resolved.

Thanks for any help

Gareth

3 REPLIES 3
SantoshPG
HPE Pro

Re: POE Switch - Other Fault

Please try the upgrade. If issue still persists post upgrade then please contact support and log a case.
Thank you,
I am an HPE employee
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gtait
Advisor

Re: POE Switch - Other Fault

Hi

I have upgraded the software today and this hasn't made a difference.

The fault still shows as "other fault" within the interfaces.

I have contacted the support team. If anyone should have any information on resolving this then please let me know.

Regards,

Gareth

gtait
Advisor
Solution

Re: POE Switch - Other Fault

Okay so the problem was hardware related. HP are sending a replacement unit. The POE controller fails a selftest on each boot.